Customer Service Representative (Sales Support)

ePac Flexible Packaging is a global flexible packaging company with locations across the United States, Canada, Europe, Australia, and Indonesia. Built on break-through digital technologies, ePac is at the crossroads of advanced technology and manufacturing. As a start-up in 2016, ePac began with a focus on helping small and medium sized brands compete with great packaging, and today serves thousands of brands of all sizes. In all corners of the world ePac operates, the company strives to serve the communities in which we reside and contribute to the creation of a more sustainable, circular economy.
About the job
Is customer service your priority? Are you looking for a progressive and dynamic company? If the answer is yes, ePac Flexibles could be the place for you.
We are currently on the look out for a sales support specialist to assist our customers throughout the US. If you have a proven track record of delivering exceptional customer service and succeeding within a fast paced environment then we want to hear from you. Previous experience of managing customer orders within a manufacturing setting would be great, but we are more interested in you and your previous successes.
$20 to $22 per hour depending on experience, with generous leave and benefit package.
BENEFITS PACKAGE INCLUDES: 3 MEDICAL PLAN OPTIONS, DENTAL, VISION, EMPLOYER PAID SHORT AND LONG-TERM DISABILITY, 401K OPTIONS AND MORE!
So who are we? Simply put, ePac provides digitally printed flexible packaging. We offer our customers fast and easy access to custom flexible packaging, with a mission to help small brands obtain big brand presence. We are technology driven and solution centered, and we love what we do! 
Our core values are:

• Provide exceptional customer service
• Help our customers grow
• Support the communities and local businesses we serve
• Develop sustainable solutions

EXPERIENCE AND EDUCATION

• 2-3 years of experience in a customer service-related field
• Experience working in a manufacturing environment, preferred but not required
• Computer data-entry experience

WORK ENVIRONMENT

• Most of the time in a professional office setting with some regular time on the production floor.
• While performing the duties of this job, the employee could be around, moving mechanical parts and vibration
• ePac believes in a collaborative and cross-trained workforce and encourages all employees to learn all facets of our company. This role will have the ability to learn and train on operational functions throughout the company for career advancements

ePac is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. EEO Poster