Customer Service Representative

Job Description: Customer Service Representative for Ambulance Location:Burbank, CA, 91504 West Coast Ambulance is seeking a reliable, customer-focused individual to join our Dispatch Center as a Customer Service Representative (CSR). The ideal candidate will support patients, families, and healthcare partners by coordinating ambulance and non-emergency transportation services. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. Key Responsibilities: • Answer high-volume inbound calls and respond to inquiries from patients, families, facilities, and healthcare professionals • Accurately schedule and coordinate ambulance and non-emergency medical transport (NEMT) services • Input and maintain accurate patient and trip data into scheduling systems and software • Provide empathetic and professional service while handling sensitive situations • Work closely with dispatchers, field crews, and medical facilities to ensure timely service delivery • Document all communications and actions in accordance with company procedures and compliance standards • Assist in resolving service concerns and escalating issues as needed • Perform other duties or administrative tasks as assigned Requirements: • High school diploma or equivalent • Prior experience in a call center, dispatch, healthcare, or transportation environment strongly preferred • Excellent communication and interpersonal skills • Strong organizational and time management skills • Ability to work independently and as part of a team • Proficiency in Microsoft Office and other computer applications • ETC (Emergency Telecommunicator Certification) or willingness to obtain within 90 days of hire Preferred Qualifications: • Bilingual (English/Spanish) is a plus • Familiarity with ambulance operations, NEMT workflows, or HIPAA practices • Availability for weekend, evening, or holiday shifts as needed Why Join West Coast Ambulance? We are a mission-driven team committed to providing high-quality, compassionate care. You’ll be part of a fast-growing organization with opportunities for advancement and a positive, team-oriented culture. Job Type: Full-time Pay: $18.00 - $20.00 per hour Expected hours: 40 – 42 per week Benefits: • 401(k) • Dental insurance • Health insurance • Vision insurance Shift: • Day shift • Evening shift • Morning shift License/Certification: • ETC/EMD certification (Preferred) Ability to Commute: • Burbank, CA 91504 (Required) Work Location: In person