Customer Service Representative/Streaming Services-Remote

Company Description

Are you a natural communicator with a positive attitude who can deliver an exceptional customer experience? Do you excel at handling customer calls of varying types and have a proven track recording for hitting performance targets? Do you stream television and movies and enjoy animated films and tv shows?

Join Us.

Job Description

We’re Sutherland and we’re now seeking enthusiastic and people-oriented individuals to join our dynamic team in supporting customers of one of our customers, a global giant in the streaming media and entertainment industry currently celebrating 100 years of magic.  If you are looking to build a fulfilling career and are confident you can build rapport with guests while sharing your love of movies, TV shows and animated stories, consider joining us now and growing with us in the future.

What we offer:

• Competitive hourly rate and paid training
• Additional pay incentives as well as monthly rewards & recognition programs
• Medical, dental and vision benefits 
• Exciting vacation benefits, including a newly introduced Global Flexible Vacation Policy.
• Promote from within opportunities – 80% of our frontline leaders began their careers at Sutherland as reps
• EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland

Qualifications

• Experience working in a customer service or contact center environment with a passion for providing an exceptional guest experience
• Experience with streaming to include basic troubleshooting skills, and demonstrated understanding of streaming services on phones, smart TVs, etc. 
• Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel)
• Technical support experience
• Strong problem-diagnosis and problem-solving skills
• Multi-tasking skills, with the ability to use several applications simultaneously
• Experience working with CRM applications (preferred)

We will provide all equipment, but to be successful when working from home, you must have the following:

• Excellent Internet connectivity:
  • Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
    • Wireless and/or satellite Internet Service Providers are not compatible with our systems.
  • In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates.
• A quiet and distraction-free, secure place to work.

IMPORTANT NOTE:  This job is open only to residents of Canada, and you must be authorized to work in Canada in order to be considered for employment.

Additional Information

About us:

As a digital transformation company -- and Great Place to Work certified -- Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years. We work with some of the world’s most known brands in dozens of industries, including Banking & Financial Services; Insurance; Communications, Media & Entertainment; Healthcare; Retail & Consumer Packaged Goods; Technology; Travel, Transportation, Hospitality & Logistics; and Mortgage Services, helping them to better support and serve their customers.