Customer Service Specialist

Current Frost employees must apply using the Careers application in Workday (not through this site)

Job Description

At Frost, we live through our core values of Integrity, Caring and Excellence, and the Frost Philosophy is at the center of our interactions with our fellow bankers and customers. We're excited to grow our award winning customer service team with those who are passionate about making people's lives better.

As a Customer Service Specialist with Frost, you will have the opportunity to foster relationships with our valued customers by:

• Answering inbound calls to troubleshoot our customers' issues and fulfill their requests
• Partnering with business lines to find the best solution for the customer's banking needs
• Managing competing priorities to meet customers' needs efficiently and accurately
• Always taking action using Integrity, Caring, and Excellence to achieve all-win outcomes

To be successful, you will need:

• Demonstrated ability to succeed in a fast-paced and high-pressure environment
• Proven commitment to continuous improvement and a high attention to detail
• Excellent written and verbal communication skills
• Proficient in Microsoft computer applications

An exceptional candidate might have:

• 1+ years of experience in customer service, sales, or banking
• Experience in a customer contact center setting
• Completion of at least 30 hours of college coursework
• Bilingual in English and Spanish

What you can expect from Frost:

• We are proud to provide a comprehensive total rewards package that includes competitive base pay, health benefits, 401K, life insurance, wellness programs, and tuition reimbursement
• To ensure your success on the team, you will participate in a comprehensive training program that provides a baseline of banking knowledge, system overviews, and customer service best-practices

Your schedule will look like:

• Training will take place at our One Frost campus over the course of 7 weeks Monday-Friday during the hours of 8:00am to 5:00pm
• Frost is excited to offer our customers the ability to connect with a real person 24/7. Therefore, we require that our candidates have flexible availability, including weekends
• Once training is complete, your permanent work schedule will be as determined with your recruiter during the hire process