Customer Service Specialist

We are looking for a highly motivated problem solver to be the face of a high-growth SaaS platform for our customers. Patient financial responsibility for healthcare services has been steadily on the rise, creating the need for more streamlined and seamless methods of payment to meet healthcare providers and patient needs.

Success in this role will be measured by customer delight, product adoption, retention and referrals.

• Initial point of contact for customers for technical and application troubleshooting
• Provide world-class customer service while effectively communicating with customers via email, chat, phone to resolve issues
• Utilize product expertise to research and resolve issues working with internal teams to escalate as necessary
• Leverage existing support tool technology to resolve issues efficiently and comprehensively
• Provide feedback  on how to improve tools to become more effective and efficient
• As a subject matter expert, document and share knowledge with other team members
• Develop, document and implement effective triage processes

• Motivated problem solver that thrives in a dynamic, fast paced team environment
• High technical acumen - can learn technologies quickly and troubleshoot effectively
• Effective cross-functional collaborator who drives customer outcomes
• Solution-oriented - if you see something that's broken, you fix it
• Self-starter who can operate and execute independently without all of the answers
• A risk assessor with a commitment to understanding and applying compliance rules
• Able to continually identify and articulate opportunities for improvement
• Excellent verbal and written communication skills - customer facing and internal
• 2+ years experience in Customer Support at a SaaS software platform company
• 4+ years experience in a customer service role
• Domain experience in fintech, payments, healthcare, regulatory/compliance desirable
• Experience with Point-of-Sale (POS) systems a plus

Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. While our teams are still supporting both products, our new hires and current employees are now united as Team Tebra. 

Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice. At Tebra, we’re building the future of well-being together. That shared vision for tomorrow begins with compassion and humanity today.

We get to know our customers - and their patients - and look at the world through their lens.

Healthcare is too complex. We aim to simplify it for everyone.

We reject the status quo and solve problems with creativity, perseverance, and a bias to action.

We are diverse, humble, and collaborative. We put the team first and win together.

Life is short and joy is underrated. We take time to have fun and celebrate success.

In addition to our healthcare benefits, we also offer amazing perks! Need work from home basics? We offer a discount through Dell! We also offer a number of resources to help you keep your mind and body healthy. Check out obe Fitness or Gympass for a great workout, or LifeWorks Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.

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