Customer Service Specialist

Shift: Sunday – Thursday 10:00 AM – 7:00 PM 
Bilingual preferred but not required
Job Summary:

As a Customer Service Specialist of Last Mile Home Delivery, you will be the main point of contact for independent contractors, retail clients and end user members. As a Customer Service Specialist, you will be responsible for assisting all aspects of operations to ensure successful completion of deliveries.

• Must have strong customer service skills.
• Strong critical thinking skills.
• Proficient problem solving skills.
• Develop relationships with general managers and retail client team members to assist with member needs and team issues.
• Ability to conduct phone calls professionally and efficiently.
• Ensure routes are effectively audited daily and weekly.
• Act as the liaison between driving teams and retail customer.
• Act as liaison between driving teams and end user member.
• Work closely with management to analyze metric data and best way to coach teams for improvement.
• Research, identify and establish delivery failures to assist management with improving overall weekly, monthly and quarterly metrics.
• Other duties as assigned.

• High school degree or equivalent.
• Minimum one year of related experience in customer service skills.
• Prior transportation experience preferred.
• Confidence to speak with members.
• Ability to deal with difficult people with empathy and understanding.
• Ability to problem solve quickly.
• Must be proficient in Microsoft Office Suite.
• Must be proficient in data retrieval from internet job databases.
• Strong written and verbal skills.
• Must be professional in presentation and interaction.
• Must be highly detail oriented.
• Must be able to record data accurately.
• Must have flexibility to adapt to shifting priorities.
• Ability to demonstrate a sense of urgency, be self-driven, have leadership skills, be a team player and strong relationship builder.
• Ability to effectively respond and interact with all levels of organization.
• Must have positive work ethic, ability to connect and inspire others, and communicate clearly.