Customer Service Specialist

Investigate, manage, and resolve oral and written complaints, grievances and requests from patients, their families, and visitors. Identify and document their concerns and direct investigations to the appropriate departments to resolve issues in a timely manner per regulatory requirements. Facilitate communication between patients, their families and visitors and Montefiore's physicians, nurses, administration, or other associates. Serve as an advocate for patients and their families.

Excellent verbal and written communication skills

Ability to identify and troubleshoot critical issues

Self-driven

Knowledge of NYS Patient Rights and related regulatory requirements

MS Office Suite proficient

Spanish Bilingual preferred

Ability to learn other software as needed

High School/ GED required

Bachelors Degree preferred

Department: Customer Service Bargaining Unit: Non Union Campus: EINSTEIN Employment Status: Regular Full-Time Address: 1825 Eastchester Road, Bronx
Shift: Day Scheduled Hours: 8 AM-4:30 PM Req ID: 206022

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Diversity, equity and inclusion are core values of Montefiore. We are committed to recruiting and creating an environment in which associates feel empowered to thrive and be their authentic selves through our inclusive culture. We welcome your interest and invite you to join us.

Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

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Mission:
To heal, to teach, to discover and to advance the health of the communities we serve.

Vision:
To be a premier academic medical center that transforms health and enriches lives.

Values
Define our philosophy of care, they shape our actions and motivate and inspire us to pursue excellence and achieve the goals we have set forth for the future. Our values include:

• Humanity
• Innovation
• Teamwork
• Diversity
• Equity