Customer Service Specialist

As a Customer Service Specialist, you will play a key role in managing and maintaining strong supply chain relationships with our customers. Your primary responsibilities will include ensuring seamless order processing, resolving issues promptly, and ensuring timely delivery and accurate invoicing. You will also be expected to adhere to company procedures and best practices to consistently meet and exceed customer expectations.

Estimated Salary: The salary for this position has not been finalized yet. Please indicate your expected salary based on your experience in the application form, and we will consider it in our discussions.

Key Responsibilities:

Order Management:

• Process and manage customer orders accurately, ensuring pricing, specifications, and shipping details are correct.
• Meet service rate targets for order fulfillment.

Order Updates:

• Proactively communicate order status, delivery timelines, and any potential delays or issues to customers.

Team Coordination:

• Collaborate closely with sales, production, and logistics teams to ensure timely and accurate order fulfillment.

Issue Resolution:

• Address and resolve service problems or customer complaints effectively and professionally.

Requirements

• Proven experience in order fulfillment within the consumer packaged goods (CPG) industry.
• Strong written and verbal communication skills.
• Exceptional analytical abilities for assessing and addressing customer needs.
• Highly organized with excellent documentation and multitasking skills.
• Outstanding interpersonal skills and the ability to thrive in a collaborative team environment.

Benefits

• Food Allowance
• Government Benefits
• 13th Month pay
• Work Equipment
• Night Differential if applicable (10% of hourly rate)
• 20 Leaves (after 6 months)
• Holiday pay (200% on Regular holidays; 130% on Special holidays)
• Overtime pay (max of 10.25 hrs/day)
• Referral bonus (P10,000 if referral passed and stayed with the company for 3 months)
• HMO (after 6 months)

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