Customer Service Specialist #763

Required Work Experience

• At least two years of relevant experience in customer service.

Required Special Skills/ Knowledge

• Knowledge of, or the ability to learn, services provided by SAA Printing, Graphics and Direct Mail (PGDM).
• Knowledge of, or the ability to learn, PGDM section workflows.
• Knowledge of, or the ability to learn, departmental rules, regulations, procedures and functions, including policies and regulations set by the Senate Rules Committee and the Senate Committee on Ethics.
• Knowledge of office equipment, computers and relevant software/Web applications, and spreadsheets and databases.
• Ability to prepare and maintain records and reports.
• Ability to establish and maintain effective working relationships with Senate staff and resolve customer problems.
• Ability to communicate effectively.
• This position may require the incumbent to be available for sudden recall in response to emergency events affecting the Senate campus/community, which may include after-hour or weekend work, and to potentially deploy to alternate sites in support of the Senate’s contingency operations.

As part of our hiring process, we may conduct a skills assessment to better understand an applicant’s proficiency in key areas relevant to the role. 

Desired Qualifications

• Knowledge of graphic design processes such as graphic design software, and effectively documenting customer requests and changes, ensuring accurate and efficient communication throughout the design process.
• Knowledge of printing and mailing such as offset, digital, inkjet, large format, as well as understanding of postal regulations and guidelines.
• Possess the ability to communicate clearly and concisely with multiple sections to ensure accurate understanding and execution of customer/job requirements.
• Knowledge of utilizing Print MIS systems to generate work orders, track job progress, and manage production schedules efficiently.
• USPS Practices: Understanding of the rules, regulations, and practices of the United States Postal Service (USPS) to ensure compliance and manage mailing projects effectively.
• Possesses the ability to multi-task without losing focus.
• Proficiency with MS Office applications such as Outlook, Word, PowerPoint, Excel, and Teams.
• Graphics Application skills and experience - InDesign, Illustrator and Photoshop preferred.

Working Conditions

• Must be able to remain in a stationary position to operate a computer and other office productivity machinery.
• The person in this position needs to occasionally move about inside the office to confer with customers and staff.
• Frequently moves boxes/ equipment weighing less than 50 pounds for various needs.