Customer Service Specialist

The Customer Service Specialist serves as the first point of contact for handling a high volume of inbound and outbound telephone calls to resolve patient/guarantor billing concerns and inquiries in both hospital and professional billing. Process patient payments, set up payment arrangements and provides customer/patient education when necessary. Position requires a high level of customer service skills to establish and enhance positive relationships with patients, co-workers and others. The Cook Children's Cash Management, Customer Service and Document Control departments function as a part of a Single Billing Office (SBO) that supports all of Cook Children's Health Care System. The ultimate goal of the SBO is to integrate customer service and self-pay collection activities across Cook Children's Medical Center and Cook Children's Physician Network, providing a single point of contact, a single patient billing statement and increased transparency to guarantors thereby improving the patient collection process and patient experience.

Qualifications:

• High school diploma or equivalent.
• 3 years of experience working in customer service and/or healthcare related field.
• Ability to type, spell, write or print legibly with accurate data entry skills and use computer and other office equipment.
• Ability to type, spell, write or print legibly with accurate data entry skills. Proficient computer skills, including MS Office (Word, Excel) and other document imaging systems.

Preferred:

• Associate's Degree with 3 years of experience working in customer service and/or healthcare related field.
• Knowledge of Epic Systems and/or OnBase.
• Working knowledge of professional and hospital billing and follow-up.