Customer Service Specialist, Agency Help Desk

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.
CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them - and their family members - achieve their physical, financial, emotional and social wellbeing goals.
For a detailed look at CNA's benefits, check out our Candidate Guide .
CNA currently has an opportunity for a Customer Service Specialist to join our Agency Help Desk team supporting our US offices.
JOB DESCRIPTION:
Essential Duties & Responsibilities
Performs a combination of duties in accordance with departmental guidelines:

• Receives and responds to calls and emails by providing responses in writing and/or by telephone within designated timeframes.
• May utilize logs or other tools to track and update issues.
• Provides user assistance within applications.

Reporting Relationship
Supervisor or above
Skills, Knowledge and Abilities

• Strong written, verbal and interpersonal communication skills, including professional phone etiquette and the ability to work with internal and external customers at all levels.
• Strong analytical skills with the ability to work independently and proactively to identify and resolve problems.
• Solid computer skills including Microsoft Office Suite and other business related software.
• Strong organizational skills including the ability to handle multiple tasks and prioritize work.
• General knowledge of the insurance industry.
• Acts with a sense of urgency to provide superior service to our customers and internal business partners. Takes ownership to see things through to a timely resolution.
• Builds strong relationships with customers and colleagues, demonstrates teamwork and collaboration
• Communicates professionally and effectively, follows up, and keeps customers informed. Acts like an owner when making decisions.
• Embraces existing and new technology, effectively utilizes desktop tools to multi-task and deliver efficient customer service.

Education and Experience

• High school diploma, GED or equivalent experience.
• Typically a minimum of one year of relevant experience

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CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact [email protected] .