Customer Service Specialist

Position Summary The Customer Support Specialist is a client-facing, field-executing role designed to drive local growth, ensure safety compliance, and uphold NSC’s standards for service excellence. By combining proactive business development, day-to-day field management, and safety-first leadership, the CSS supports both client success and employee performance at every level. Business Development & Territory Engagement • Conduct daily outbound sales activity to generate new business opportunities. • Prospect in person throughout the Norfolk shipyard and marine contractor network. • Re-engage dormant accounts and follow up on leads tied to workforce demand. • Present NSC’s contingent labor solutions in alignment with local project and trade • needs. • Participate in local industry events, networking forums, and job fairs. Client Management & Field Execution • Act as the direct point of contact for all assigned marine clients. • Conduct pre-employment walkouts, first-day orientations, and routine job site visits. • Support labor delivery with real-time communication between the field, client, and recruiting. • Ensure daily responsiveness, field presence, and accountability for service execution. • Provide post-placement client follow-up to ensure satisfaction and identify retention opportunities. Field Deployment & Operational Support • Coordinate daily dispatch communication, including shift details, PPE confirmation, and jobsite access protocols. • Track employee starts, no-shows, walk-offs, and assignment completions; escalate issues immediately. • Maintain clear and timely communication between clients, recruiters, and the branch team. • Document all activity, including field notes, client visits, and workforce deployment records Safety Responsibilities • Conduct pre-deployment walkouts for every new field employee. • Confirm OSHA 10 Maritime or General Industry certification; assist with training coordination as needed. • Administer or coordinate monthly Toolbox Talk delivery and documentation. • Track and report PPE issuance, usage, and replenishment needs. • Reinforce safe behavior in the field and report hazards immediately to the Branch • Manager or Safety Lead. • Maintain a consistent presence on job sites to model safety expectations and • support ongoing engagement. • End all field interactions with a safety-first message: “Stay Safe.” Administrative & Communication Duties • Maintain accurate records of field visits, deployment activity, and client follow-up. • Submit documentation for safety activities, Toolbox Talk participation, and PPE tracking. • Serve as the escalation point for employee questions or field-level operational concerns. • Assist with coordination of job fairs, community outreach, and workforce events representing the branch. #TPANSC Job Type: Full-time Pay: From $70,000.00 per year Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • Paid time off • Vision insurance Shift: • 10 hour shift • 8 hour shift • Day shift Experience: • Shipyard: 2 years (Required) Ability to Commute: • National City, CA 91950 (Required) Ability to Relocate: • National City, CA 91950: Relocate before starting work (Required) Work Location: In person