Customer Service Specialist (Hindi/ English)

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange.

Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.

If you’re looking for a fast-paced mission-driven organization where opportunities to learn and excel are endless then Binance is the place for you.

Binance is a client-facing business and Customer Service is extremely important for us. We hope to create a platform where our users are well supported with excellent quality fast response time and accurate information.

Support is conducted via the ticketing system and a live chat and will include but not limited to customer queries complaints and identification approval processes for our world-class cryptocurrency exchange platform.

Support will be in Hindi and English that's why we are looking for candidates with proficiency in both languages.

Responsibilities:

• Handle back office tickets and provide 7*24h online enquiries voice and email replies services to customers.

• Handle customer enquiries advices and suggestions via email call or online tools.

• Support other business units with customer liaison accurately document customer requests and advices and provide feedback in the form of documentation.

• Handle customer complaints any special cases or ad hoc tasks.

Requirements:

• Degree or Diploma and above.

• Proficient in English and Hindi. Other languages would be of a great advantage for efficient collaboration with various stakeholders in the company

• Minimum 1 year experience in customer service preferably in finance or E-commerce industry. Outstanding recent graduates are also welcome to apply.

• High level of honesty and integrity. Proactive and meticulous. A sense of responsibility and team work spirit.

• Ability to work under pressure strong communication skills and exceed beyond expectation.

• Passionate for customer service industry and can accept to work under different work shifts including night shift.

• Positive about the crypto industry.

Working at Binance

• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities

• Work alongside diverse world-class talent in an environment where learning and growth opportunities are endless

• Tackle fast-paced challenging and unique projects

• Work in a truly global organization with international teams and a flat organizational structure

• Competitive salary and benefits

• Flexible working hours remote-first and casual work attire

Learn more about how Binancians embody the organization’s core values creating a unified culture that enables collaboration excellence and growth.

Apply today to be a part of the Web3 revolution!

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

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