CUSTOMER SERVICE SPECIALIST I

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

The Solution Center Team supports the Enterprise to drive Customer Growth and Experience and the Distribution Channel business unit to make it easy for our Distribution partners to do business with TE. The organization consists of more than 400 employees who provide global service to both Customers and Distributors and drive growth for the organization.

Job Description

Be the face and voice of TE Connectivity to drive company growth by delivering an Extraordinary Customer Experience. Make it easy for customers to do business with TE. Make every interaction memorable, enabling deeper relationships. Deliver value to our small and medium customers while resolving all their inquiries. Identify opportunities to generate new business and organic revenue growth. Create a favorable impression and sell the TE brand to strengthen our positioning with customers

A Day in the Life of a TE Solution Consultant:
• Delivers an extraordinary customer experience by technically advising customers on TE products, services, and capabilities to best meet the needs of the customer and the designs they are working on. Sells the value propositions of TE Connectivity products and services.
• Outbound calling (cold and warm) to establish new, high-quality opportunities with prospective customers and contacts.
• Communicate with end customers via channels such as telephone & email by following up on Marketing Qualified Leads (MQL's) and propose options and solutions.
• Liaison with internal support areas including production, sales, engineering, customer care and others as necessary to resolve customer inquiries and requests.
• Conversations with the customers are geared towards understanding the customer's needs through relevant probing questions and by extending conversations around project/opportunities.
• A warm handoff of opportunities along with all required details to account managers for further nurturing.
• Promote TE portfolio of products to drive revenue.

KPIs:
• MQL to Opportunity Conversion, Opportunity to POS conversion, Sales Behavior Score, MQL Call Out (1 day SLA) %

What your background should look like:
Education:
• Bachelors technical or business degree preferred or equivalent experience

Skills & Experience:
• Demonstrates problem solving skills, influencing abilities, and ability to provide effective feedback
• Strong verbal, written, and presentation skills
• Proven ability to initiate, organize, and complete multiple tasks in a timely manner
• Demonstrates ability to share creative and new ideas
• Consultative selling experience desired
• Relevant product or industry experience a plus
• Team player, critical thinker, self-motivator, and ability to maintain a proactive positive attitude.

A passion for serving customers.
• Mandarin speaking, writing and typing is required.
• One to two years working experience is preferred, fresh graduates are welcome for the application as well.

What your background should look like:

Competencies

Building Effective Teams

Managing and Measuring Work

Motivating Others

SET : Strategy, Execution, Talent (for managers)

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork