Customer Service Specialist (Mandarin)

Job Title: Customer Service Specialist 
Position Type: Contract, initial 1 year, can extend afterwards.
Location: Hybrid, 3 days a week onsite at Sunnyvale, CA, USA
Salary Range / Rate (Currency): $25 to 28 per hour W2 (USD)
Job ID#: 138104
Job Summary (Responsibilities and Requirements):
Purpose: This candidate will be the main point of contact to answer questions (operational) and provide customer services to the clients, so as to ensure the product runs smoothly and collect feedback for improvement. This candidate will support other customer service tasks when needed.
Must have -

• Both Mandarin and English are required due to internal and external communication with the teams and clients.
• This is a long-term contract, 12 months to start and the candidate MUST work onsite at Sunnyvale, CA (3 days a week).
• Around 3 years of experience
• Can handle tough customers
• Mandarin required, because they will work with Chinese merchants a lot
• 2B preferred
• Flexible when required, can work in evening times
• Fintech or large corp environment background preferred
• Some business admin background may also help

About Us: IntelliPro, a global leader in connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.
Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.