Customer Service Specialist with French

Job Description Summary

Customer Service is a strategic partner to both our customers and businesses. Customer Service creates exceptional customer experiences and generates revenue growth.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why join us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

About the role

BD recently completed the acquisition of the Edwards Critical Care business. This position is part of the Critical Care division, and as such, will become a part of the BD organization in the future. BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. If you are invited to interview for this position, a recruiter will provide further details about this exciting transition. Learn more about BD at bd.com.

How you will make an impact:

Order Management

• Responsible for order management during the whole process of order life cycle - order entering to JDE, checking the order
• Based on customer request checking the availability of the inventory
• Follow up with the customer
• Backorder reporting
• Support physical consignment checks (resolve discrepancies in cooperation with the sales team)
• Processing the orders of consignment stock
• Credit order management - If applicable in cooperation with Bids and Tenders ensuring correctness and reliability of price information in the system - price revision, adjustments
• Ship to creation and maintenance in address book

Complaint management

• Complaints to returned goods management and documentation handling and problems solving (Biokits, communicate with QA dept.)
• Coordination of FCA
• Additional office duties such as archiving and categorizing relevant documents

About you

• Advanced French and English language
• Relevant work experience in a customer care area
• Bachelor's Degree Preferred
• Team player able to work in cross cultural team;
• Proven expertise including usage of MS Office Suite
• Advanced computer knowledge in ERP application (e.g. JDE)
• Excellent written and verbal communication skills and interpersonal relationship skills

Click on apply if this sounds like you!

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit: https://bd.com/careers

Required Skills

Optional Skills

.

Primary Work Location

POL Warsaw - ul. Osmanska

Additional Locations

CZE Prague - Becton Dickinson Czechia, s.r.o., ESP Valencia - Paterna

Work Shift