Customer Service Superstar

EMAPPLY is currently seeking a Customer Service Superstar with over 3 years of experience to join our client's agency remotely in the Digital Marketing industry in Australia. If you have a proven track record in delivering outstanding customer service and a passion for digital marketing, we want to hear from you!

Role: Customer Service Superstar

Location: Remote

Hours: 2am - 10am SAST FULL TIME

Salary: AUD 1500 - 2070 per month | ZAR 18 000 - R25 000

Key Responsibilities:

• Provide excellent English communication skills, both written and verbal.
• Understand and effectively use digital agency terminology.
• Manage phone communications efficiently and professionally.
• Collaborate with the team to ensure all customer requests are completed accurately and timeously.
• Handle communication through phone, SMS, and email.
• Find opportunities to upgrade/upsell customers.
• Schedule appointments with clients.
• Update social media posts on Instagram and Facebook.
• Add and manage leads in the lead management system.
• Conduct phone support calls to understand client needs, address concerns, and update records.
• Send payment details and finalise transactions via Credit Card, Bank Transfer, or assist with finance forms.
• Respond to client inquiries and keep them updated throughout the process.

Requirements

• Proficiency in Shopify, Instagram, Facebook, and CRMs like Gohighlevel or similar platforms.
• Experience in handling orders, emails, calls, and tickets.
• Excellent English speaking and writing skills.
• Strong proactive problem-solving abilities and autonomy.
• Ability to thrive in a fast-paced environment.
• High attention to detail and accuracy.
• Efficiency in meeting deadlines.
• Quick learner with the ability to follow instructions effectively.

Benefits

• Work from home
• Competitive remuneration                  
• Opportunities for professional growth within the organisation 
• Access to ongoing training and development opportunities
• Very supportive management team

We are dedicated to bridging the gap between skilled individuals and innovative global businesses.