Customer Service Support - PCT Team

Job Description:

Customer Service Support - PCT Team

Collaborate with Innovative 3Mers Around the World

Choosing where to start and grow your career has a major impact on your professional and personal life, so it's equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 96,000 other curious, creative 3Mers .

"For more than 30 years at 3M, I've seen firsthand how it's a place where curious, creative and collaborative people thrive and build a rewarding career. As a leader in this company, my goal is to ensure each 3Mer sees and feels the positive impact we're making around the world" - Mike Roman, chief executive officer and chairman of the board at 3M

This position provides an opportunity to transition from other private, public, government or military environments to a 3M career.

The Impact You'll Make in this Role

As a Customer Service Support, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Schedule the delivery of rental units within 24 hours of order release
• Obtain the return of rental unit from patients/customers within 60 days of discharge
• Completes outbound dialer calls and handles inbound calls
• Identifies additional contact numbers when necessary
• Coordinates with both internal and external customers for delivery & return
• Interacts with patients, home health agencies, and doctors' offices to obtain information needed and return of rental unit via incoming calls to the department hunt group, outgoing calls, text and written correspondence/email
• Research by reviewing all order notes, documents on file, previous orders, and internet searches to determine course of action of each order on the assigned worklist
• Enter detailed order notes documenting course of action taken in multiple systems
• Maintains their assigned worklist in a timely and efficient manner
• Perform additional duties at a higher skill level in order to complete attempts on the worklists; Management Review work bucket, voiding and moving work orders as needed, generate manual worklist and dialer campaigns, respond to team emails, etc.
• Review all work queues in the database to ensure orders are being worked timely and properly, provide feedback to CSRs on rework opportunities, etc.
• Reduce the volume of Missing In Action units (MIA)
• Participate in any and all reasonable work activities as assigned and deemed appropriate by management including but not limited to over time
• Understand and comply with HIPPA regulations and PHI and all 3M policies.

Your Skills and Expertise
To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

• High School Diploma or higher (completed and verified prior to start) from an accredited institution
• One (1) year of call center experience in a private, public, government or military environment

Additional qualifications that could help you succeed even further in this role include:

• Inbound and outbound calls experience in a private, public, government or military environment
• Proficiency in Microsoft office
• Auto dialer experience in a private, public, government or military environment
• General Collections experience in a private, public, government or military environment

Travel: May include up to 5% domestic

Relocation Assistance: May be authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being

3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

Resources for You

For more details on what happens before, during and after the interview process, check out the Insights for Candidates page at 3M.com/careers.

Learn more about 3M's creative solutions to the world's problems at www.3M.com or on Twitter @3M.

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M's business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.

Pay & Benefits Overview: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/

3M is an equal opportunity employer. 3M will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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