Customer Service Support Representative

About the Role Join a small, collaborative team that supports a global network of engineers and specialists. You'll play a critical role in delivering outstanding customer service and operational support for bioprocessing systems used to develop and manufacture life-saving products, such as medications and vaccines. Key Responsibilities • Handle customer communications, log inquiries, and escalate issues to technical teams • Manage spare parts and service quote requests, follow up on purchase orders and status updates • Coordinate incoming materials for in-house calibrations and repairs • Track and support RMA and warranty requests • Monitor service contracts and KPIs • Consolidate data for asset management • Adjust service schedules and assist in resource planning • Support special projects as assigned What You Bring • Bachelor’s degree or equivalent work experience • 2–4 years of customer service, order management, or sales support experience • Proficiency with Salesforce and ERP systems (SAP, Oracle, etc.) • Prior experience in biotech, pharma, or medical device industry preferred • Excellent communication, problem-solving, and organizational skills • A collaborative, proactive, and detail-oriented mindset Nice to Have • Experience with RMA, repair coordination, or warranty management • Familiarity with service logistics and project coordination Job Type: Contract Pay: $28.00 - $30.00 per hour Expected hours: 40 per week Shift: • Morning shift Work Location: On the road