Customer Service Support Specialist

Position Summary:

This position will coordinate administrative activities, to ensures the complete and accurate completion of customer service support (CSS) duties. These activities include, but are not limited to, issue management, regulatory requests, sample orders, new customer set-up, daily reporting and detention processing. This position will act as a liaison with the QA department and Customer Service leadership team by providing regular feedback on emerging or pending regulatory and/or quality issues.

Essential Functions:

• Maintain a high level of professionalism at all times, creating a connection and developing a rapport with every internal and external customer to provide an outstanding, personal customer experience.
• Serve as a main point of contact and liaison between the customer and internal groups, such as Master Data, Quality and Regulatory.
• Monitor complaint entry into CRM for accuracy and respond to complaints ensuring a timely response to the customer
• Manage new customer set-up process from start to finish to ensure proper and timely set-up.
• Manage the customer sample ordering process
• Collaborate with key internal stakeholders to be the customer liaison for reporting and detention processing claims
• Assist Customer Support Supervisor as needed to resolve issues
• Travel as necessary to Bunge facilities and customer meetings

Skills & Experience Requirements:

• Bachelor's Degree in Business Administration or equitable practical experience required
• Prior successful industry customer service experience and/or a proven track record of accomplishments in working in an environment servicing internal and external customers.
• Strong interpersonal and communication skills; verbal, written phone/email etiquette skills.
• Strong attention to detail, problem solving, prioritization, time management and organizational skills.
• Strong ability to multitask
• Positive and professional attitude
• Ability to work and collaborate with cross functional teams
• Self-reliant, independent; can be quick and decisive, smart and savvy with good ideas and judgment
• Stable, adaptive, and able to handle a stressful situation with calm and reason.
• Flexible, open to change, and can experiment with new solutions to achieve results
• Familiarity with CBOT exchange and fundamentals of futures and basis trading a plus
• Experience in agribusiness or related industry with specific focus on regulatory requirements for the agribusiness industry a plus
• Experience with SAP, SF.com & Tableau a plus
• Demonstrated proficiency in Microsoft Office applications, with special focus on Excel and Word.

Bunge (NYSE: BG) is a world leader in sourcing, processing and supplying oilseed and grain products and ingredients. Founded in 1818, Bunge's expansive network feeds and fuels a growing world, creating sustainable products and opportunities for more than 70,000 farmers and the consumers they serve across the globe. The company is headquartered in St. Louis, Missouri and has 25,000 employees worldwide who stand behind more than 350 port terminals, oilseed processing plants, grain facilities, and food and ingredient production and packaging facilities around the world.

Bunge is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, transgender status, national origin, citizenship, age, disability or military or veteran status, or any other legally protected status. Bunge is an Equal Opportunity Employer. Minorities/Women/Veterans/Disabled