Customer Service / Tech Support Rep – Tech Products

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Service / Tech Support Rep – Tech Products in Canada.

This is a fully remote customer support role focused on helping users resolve technical issues across a wide range of consumer technology products, including smartphones, tablets, computers, and wearables. You will be the first point of contact for customers, providing clear, empathetic, and solution-oriented assistance through inbound communication channels. The role combines customer service excellence with hands-on technical troubleshooting in a fast-paced, structured environment. You will work within a globally diverse support organization that emphasizes collaboration, learning, and continuous improvement. Strong communication skills, curiosity for technology, and a problem-solving mindset are key to success. This position offers structured training, ongoing support, and clear opportunities for career development in a high-growth, people-focused organization.

You will be responsible for delivering high-quality technical support and customer service experiences, ensuring users receive timely and effective solutions to their issues.

• Handle inbound customer interactions via calls and digital channels, providing support for technical and product-related inquiries
• Troubleshoot hardware, software, and device-related issues using structured call flows and support tools
• Accurately document customer interactions, case details, and resolutions in internal systems and databases
• Guide customers through product usage, setup, and issue resolution in a clear and patient manner
• Maintain up-to-date knowledge of supported technologies, including mobile devices, computers, and operating systems
• Collaborate with internal teams to escalate complex issues and ensure proper resolution
• Consistently deliver a positive, professional, and customer-focused experience

Requirements:

The ideal candidate is a customer-focused and tech-comfortable professional who thrives in fast-paced environments and enjoys problem-solving through structured support processes.

• Minimum 1 year of customer service or technical support experience
• High school diploma or equivalent required
• Strong communication skills with the ability to explain technical concepts simply
• Comfortable working with consumer technology (iOS, macOS, Windows, devices, apps)
• Strong problem-solving and analytical thinking skills
• Ability to multitask effectively in a high-volume, fast-paced environment
• Proficiency with computers, navigation tools, and digital support systems
• Self-motivated, adaptable, and eager to learn new technologies
• Ability to work remotely with a quiet, distraction-free environment and reliable high-speed internet

Benefits:

• Competitive hourly compensation with performance-based incentives
• Fully remote work environment with flexible scheduling based on performance
• Paid training and structured onboarding programs
• Health, dental, and vision insurance (for eligible employees)
• Employee Assistance Program (EAP) for wellness and mental health support
• Retirement savings plan with employer contributions (where applicable)
• Career growth opportunities with strong internal promotion pathways
• Employee recognition programs and global community initiatives
• Inclusive, diverse, and supportive workplace culture.