Customer Service—Call Center

Are you looking for an entry level customer service position that provides fully paid training? Do you have a passion for providing exceptional customer service? Do you have a way of making the complex easier for others to understand? Or are you willing to learn how? In this no sales call center, you could find the career boost you’re looking for!

What you'll be doing...

At NWA, we pride ourselves in providing exceptional customer service. As a customer service representative for our Pension Services department call center, you are the front line! You will take calls from customers who have questions about their retirement plan benefits. You will:

• Timely and accurately answer questions from our customers
• Thoroughly document calls in the computer system
• Verify and update customer information
• Mail various forms and information as required by the customer
• Perform a variety of other clerical related tasks and back up the receptionist

Who you are...

• Organized. Able to juggle and prioritize workloads, have strong analytical skills
• Communicator. Strong verbally and in writing including interpersonal skills
• Service Minded. Passionate about customer service--delivering it like you expect to receive it
• Detailed. Attentive to detail with excellent problem-solving skills
• Technically Savvy. Proficient with technology, intermediate level with Excel and Word
• Bilingual. Fluent in Spanish (highly preferred)

If hired, you can expect...

• Union scale wages, raises every 6 months, starting at $18.38/hr. up to $24.31/hr.
• Medical, Dental, Vision & Rx benefits
• Employer provided/fully funded Defined Benefit Pension
• Up to 8.6 days of Paid Leave and 10 Holidays
• Strong team environment with good work-life balance

Equal Employment Opportunity

NWA is proud to be an Equal Employment Opportunity employer.  All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, physical or mental disability, marital status, amnesty, veteran status, citizenship, family medical history or genetic information or any other characteristic protected by local, state, or federal laws.  NWA prohibits any discrimination or harassment based on any of these characteristics. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact Human Resources at [email protected] to request accommodation.

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