Customer Services Representative

What You Will Be Doing:

• Handle incoming calls from policyholders, claimants, and other consumer contacts
• Report of policyholder claims, processing premium payments, providing insurance quote and processing policy changes, assisting with customer website support, and answering general inquiries
• Identify opportunities to improve the customer service experience, processes, and communication as needed

What We're Looking For:

• Ability to acquire and maintain Property and Casualty (P&C) Producer's license in Shelter's operating territory (paid for by Shelter)
• Excellent listening, communication, and organizational skills as well as strong computer skills
• Ability to multi-task in a fast-paced environment while demonstrating problem-solving skills
• Ability to take the lead and guide our customers to a resolution
• Detailed individual with flexibility to handle frequent changes
• Demonstrate timely, consistent job attendance history with the availability to work some nights, weekends and holidays
• Be able to work beginning November 11th from our Henderson, NV call center
• Due to duties and responsibilities of this position, a criminal background check may be run on final candidates
• Ability to perform the essential functions of the position, with or without a reasonable accommodation

Shelter's uncompromising commitment to excellence doesn't stop with our customers. We recognize our employees are what make us a premier organization in the insurance industry. Shelter Employees enjoy such benefits as:

• Heath, Dental, Voluntary Vision and Prescription Drug Insurance
• Savings and Profit Sharing 401(k)
• Paid Time Off for Sick and Personal Leave, Vacation and Holidays
• Vitality Wellness Program
• "Dress for Your Day" Dress Code
• Flexible Scheduling
• And much more!

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