Customer Solutions Advisor

Job Description

Position Summary

The Customer Solutions Advisor is responsible for delivering "best in class" support to our Offerpad Customers (internal and external). The Customer Solutions Advisor will interact with customers by responding to any incoming calls, online chats and email inquiries in a timely, efficient and friendly manner. The Customer Solutions Advisor generates an efficient, and accurate experience through available Offerpad solutions. The position will partner with internal stakeholders to support the customer's journey though the Offerpad experience.

Essential Functions (Inbound Support)

• Answer all incoming calls, chats and emails guiding the customers to the appropriate departments or providing the information required to ensure a seamless experience.
  • Answer any general inquiries the customer may have regarding the Offerpad process.
  • Be the subject matter expert for available solutions offered by the company and guide the customer to the best point of contact, as well as managing complex customer issues.
  • Partner and resolve any questions and/or concerns Offerpad's contracted vendors.
  • Establish cross-functional partnerships with other departments.

Experience and Skills

Minimum Qualifications

• 1+ years of customer service and/or contact center experience.
• High School Diploma or equivalent required.
• Strong organization and multi-tasking skills, accuracy, and attention to detail.
• Strong work ethic, ability to learn quickly and adapt to change in a fast-paced culture.
• Excellent communication (oral and written) skills.
• Ability to take initiative and work independently to establish and manage work priorities, activities, and timelines to achieve results.
• Exhibits sound judgment and swift decision-making skills.
• Ability to think creatively and recommend outside-the-box recommendations.
• Ability to critically review, summarize, and report findings and recommendations.
• Working knowledge of Microsoft software (ie. Excel, Word, Outlook, Teams, etc.), including the ability to navigate between multiple monitors.
• Demonstrated ability to build and maintain relationships with internal and external stakeholders.

Preferred Qualifications

• You have an interest in real estate
• You are extremely self-motivated with a diligent work ethic
• You excel at and enjoy relationship building and problem solving
• If you are fluent in Spanish, that is a plus

Schedule

• Work hours will be during the operational hours of Monday - Sunday (7:00am - 6:00pm/MT).
• Must be flexible to work holidays.