Customer Solutions Architect

Following our recent acquisition by Cox Communications, Logicworks is investing in all areas of the business, ranging from the rollout of new products and tooling to the hiring of new employees in Professional Services and Managed Services, all with the purpose of increasing the retention and growth of our customers. As we continue to scale, we are building out a new Customer Solutions Architecture team aimed at providing consultative guidance to our customers throughout their lifecycle with Logicworks gaining overall "stickiness" and upselling from the base.
We have two main phases for a customer, Build and Maintain. In the Build phase, the customer works with Logicworks to design technical solutions based on their business needs, modernizing aging systems or retiring systems that are deprecated. The customer engages with us during the Build phase during transformation and growth. In the Maintain phase, Logicworks is working with the customer to ensure uptime and security compliance and adjust the systems at the immediate customer's request. We engage with the customer during the Maintain phase to maintain system operations.
The role of the Customer Solutions Architect is to provide technical continuity for consultative guidance during the customer's partnership with Logicworks. To maintain consistency and responsibility the SA will be assigned to accounts that they will track and engage with. The SA will be required to have executive-level conversations with customers regarding the direction of their business's technology and the issues of their environments, participate in problem-solving and architecting with the MS team, and influence the product team with direct feedback from customers. This role requires strong customer advocacy to extend the customer's voice within Logicworks.
Job Responsibilities
The SA will work across multiple departments including Account Executives, Professional Services, Managed Services, and influence other departments including Product, FinOps, and Marketing.
Account Executives

• Participate in account planning and ongoing management of the customer's roadmap
• Participate in presales engagements, including onsite visits
• Track new opportunities and proactive upsells

Professional Services

• Guide delivery teams and communicate nuances of the customer's environment or organization and give the customer consistency going from the presales process to the managed service engagement
• Identify gaps in strategic account opportunities and existing practices to influence the Logicworks leadership direction
• Contribute to or lead account design review meetings with delivery solution architects
• Contribute to or lead the creation of cloud assessment business cases for the customer
• Attend steering activities during engagements

Managed Services

• Be the accounts architectural point of contact after PS projects and participate in PS to MS handoff
• Have an awareness of up-to-date account issues and tickets
• Attend SDM and customer meetings as needed to provide ongoing consultative, technical guidance and curation of the customer's backlog
• Contribute to the backlog and groom backlog tasks. Participate in customer-facing backlog grooming

Product

• Assist with the tuning of customers' environments
• Provide customer feedback and request to contribute to product development

FinOps

• Provide context around cost savings and presentations

Marketing

• Create blog posts and case studies highlighting their accounts

What We Generally Look For

• BA/BS Degree in a relevant field plus 4 years of experience, or a MS degree plus 2 years of experience, or a Ph.D and one year of experience, or 10 years of experience without a degree
• 5+ years of experience architecting, implementing, and operating environments on AWS and/or Azure

• Experience working in a customer-facing presales and/or post-sales delivery function interfacing with key business stakeholders to achieve technology-based solutions and outcomes
• The ability to parse out business requirements and derive technology recommendations
• Ability to assess and align business and technical strategy with customer needs
• Solid understanding of designing cloud-native environments according to AWS's Well-Architected Framework
• Ability to travel up to 10% (conditions permitting)

What Techie Attributes We Look For

• Associate-level AWS certification(s) and/or AZ-100 level certifications
• Understanding of containerization & virtualization technologies; e.g Kubernetes, Docker
• Understanding of IAAS / PAAS / SAAS platforms; e.g. EC2, VMs, etc.
• Understanding IaC tools; e.g. Puppet, Ansible, CloudFormation, Terraform
• Understanding of different Disaster Recovery and data protection principles

Nice-to-Have Techie Attributes

• Knowledge of application lifecycle (CI/CD)
• Experience with compliance standards (SOC2, HIPAA, PCI DSS)
• Experience with project management methodologies (Waterfall, Scrum)
• Experience with Microsoft Windows environments (e.g., domain controllers, file shares)
• AWS and/or Azure Professional level certifications
• Networking Certificates (e.g., CompTIA Network+, Cisco CCNA, AWS Advanced Networking Certificate, Azure Network Engineer Associate)
• Security Certifications (e.g., AWS Certified Security, Microsoft Azure Security Technologies, CompTIA Security+)

Successful contributors at Logicworks display the following personality traits:

• They are internally driven self-starters, and enjoy working on small-team projects
• They are intensely curious while displaying analytical, problem-solving, and dot-connecting skills
• They display strong communication and presentation skills, both oral and written and are comfortable with individual and group presentations
• They have cultivated strong interpersonal skills and have experience initiating and building positive relationships
• They are comfortable within a rapidly changing technical landscape and are comfortable navigating the ambiguity that brings

What makes this an exciting opportunity?
Working at a high-growth company is exciting on many levels. You'll have wide latitude to grow your technical skills and the company actively encourages and pays you to gain industry recognized certifications. You'll find unusually broad opportunities to expand your knowledge and grow your career. New ideas and lateral thinking are the norm, and you'll find your team and other cross-functional groups are receptive to them, because everything you do here is visible and matters. We are in an industry (the hyper cloud) that is doing cool stuff and the pace-of-change creates exponential areas of growth opportunity - both personally and professionally.
USD 121,500.00 - 182,300.00 per year
About Cox Communications
Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.