Customer Solutions Engineer

What You’ll Do:

HG Insights is experiencing significant growth and in need of a Customer Solutions Engineer to work
directly with our customers on their utilization of our data solutions. This role will challenge you to
think creatively and ask questions about data leading to better solutions for our customers and
enhancements to our internal processes that create the data.

We’re looking for someone who is passionate about solving problems and can analyze and translate
technical concepts to a sales and marketing audience. This role is a hybridized customer-facing
analyst role, with an equal emphasis on both skill sets.

What You'll Be Responsible For:

• Serve as the primary technical point of contact for our customers, building strong
  relationships and providing exceptional customer service.
  ● Support client’s and their key Sales and Marketing GTM use cases with HG’s data with help
  from other senior team members (e.g. Territory Planning, Account Prioritization, etc.)
  ● Collaborate with our product and engineering teams to identify and prioritize customer
  needs and communicate those needs to the relevant teams.
  ● Lead the voice of the customer, providing feedback to our internal teams on ways to
  improve our products and services.
  ● Drive customer adoption and retention by developing and executing customer success
  plans, delivering training sessions, and providing ongoing technical support.
  ● Design and implement custom solutions for key accounts and strategic accounts, working
  closely with our product and engineering teams.
  ● Provide technical support to customers, including troubleshooting technical issues and
  resolving any product-related issues.
  ● Work with customers to understand their technical requirements, and develop solutions that
  meet those requirements using our products and services.

What You’ll Need:

• BA/BS in Computer Science, Mathematics, Statistics, or a related technical field.
• 3-5 years of relevant professional experience.
• 2-3 years of SQL Experience (MS SQL Preferred)
• 1-2 years Experience with a BI tool (Tableau preferred)
• Proficient in Excel - Vlookups, Pivot Tables
• Excellent communicator with an eye for detail
• Problem solver capable of recommending solutions to resolve customer requests and technical issues.

About Us:

Headquartered in beautiful Santa Barbara, HG Insights is the global leader in technology intelligence. HG Insights uses advanced data science methodologies to help the world’s largest technology firms and the fastest growing companies accelerate their sales, marketing, and strategy efforts. 

We offer a competitive salary, 401K, growth potential, great benefits, and an accomplished diverse remote team. As a remote worker, you are invited to work in any U.S. city where you’re happiest and most productive, while also participating in company-wide events, where we strive to ensure our remote team members feel included. We run the gamut in geography, lifestyle and interests, but we’re united by a common set of core values: we ask for and give help, we embrace challenges, we are all part of the solution, and we care about our work, our customers and each other

HG Insights Company is an Equal Opportunity Employer 

Please note that HG Insights does not accept unsolicited resumes from recruiters or employment agencies. In the event of a recruiter or agency submitting a resume or candidate without a signed agreement being in place, we explicitly reserve the right to pursue and hire such candidates without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted directly to hiring managers, are deemed to be the property of HG Insights