Customer Solutions Engineer (Japanese speaker)

In the cloud, every second counts. On the leading edge of security, Sysdig stops attacks in real-time by instantly detecting changes in cloud security risk with runtime insights and open source Falco. We are passionate open source enthusiasts at heart and technical problem-solvers who are innovating and delivering powerful solutions to secure cloud-native applications.

We value diverse opinions and open dialogue to spur ideas. We believe in working closely together to achieve our goals, and since our launch, we have been flexible with when and where we work. We’re an international company that understands how to cultivate a strong culture across remote teams.

And we’re a great place to work too – we’ve been named a “Best Place to Work” by Inc.,the San Francisco Business Times and the Silicon Valley Business Journal, and we won six workplace awards from Comparably this year. We have been recognized by Deloitte as one of the 500 fastest-growing organizations for the last four years.

We are looking for driven team members who want to join us on our mission to lead cloud security globally. Does this sound like the right place for you?

What you will do

• Reporting to the Senior Manager of Customer Success you will be the technical authority on the Sysdig Platform and become the customer's go-to advisor.
• You will help with customer onboarding, thus driving adoption.
• You will understand the customer's requirements, challenges, and what outcomes and value they are expecting in their Sysdig journey.

What you will bring with you

• You will have a pro - active approach and be a team player who strives to inspire customer loyalty.
• You are the driving force in building customer relationships, including implementation, renewal, and identification of expansion opportunities.
• You will be an expert in cloud native technologies with multi year experience.

What we look for

• You have over one year of experience working in a Cyber Security role in/with Cloud Ecosystems in either a consulting or professional services role.
• You bring two years minimum post-sales experience with a focus on growing and retaining customers
• Experience with Linux, Helm, Terraform, Kubernetes, or Cloud Platforms.
• Fluent in both English and Japanese.

Why work at Sysdig?

We’re a well funded startup that already has a large enterprise customer base

We have an organizational focus on delivering value to customers

Our open source tools (https://sysdig.com/opensource/) are widely used and loved by technologists & developers

When you join Sysdig, you can expect:

Great compensation package, including equity opportunities

Benefits vary based on location

An international culture with employees in more than 40 countries

Flexible work arrangement

Mental well-being support for you and your family and company-wide recharge days

Development opportunities

We would love for you to join us! Please reach out even if your experience doesn’t perfectly match the job description. We can always explore other options after starting the conversation. Your background and passion will set you apart, especially if your career is unconventional.

Some of our Hiring Managers are globally distributed, an English version of your CV will be appreciated!