Customer Solutions Engineer

This is a full-time hybrid role located in Chicago IL for a Customer Solutions Engineer on the Deployments team at Outcome. Outcome is expanding the Deployments team to accommodate a rapidly growing customer base. The position is a critical customer-facing technical role that requires thorough knowledge of the Outcome platform excellent communication skills and excellent collaboration skills to translate customers’ business problems into technical solutions. 

Key Duties & Responsibilities: 

• Expertise: Develop and maintain excellent hands-on knowledge of the Outcome platform
• Client Collaboration: Lead deep deployment discovery and product requirements documentation to ensure accurate mapping of customers’ business priorities and problems into technical solutions
• Engineering and Deployment: Build and deploy production-grade AI solutions for customers using the Outcome platform
• Proactive Support: Monitor platform activity and collaborate with developers and product to spot and solve pain points before they impact clients
• Strategic Partnership: build relationships with customers acting as both a technical expert and advocate for client success throughout their lifecycle; identify additional use cases for Outcome usage within the customer environment
• Operate AI-First: Design tools and systems to create leverage for yourself and the broader Deployments team

Qualifications:

• 3+ years in a customer-facing technical deployment role
• Hands-on engineering experience in production: you’ve read or written code built integrations or shipped software
• Experience with system integration and deployment processes
• Highly organized with strong project management and execution instincts
• Strong ability to build technical trust and influence cross-functionally across Sales Product and Engineering teams
• Confident polished communication skills with a proven ability to build lasting critical business relationships both internally and externally
• Use modern AI tooling to accelerate customer-facing technical work
• Nice to have: direct experience in real estate or proptech
• Bachelor’s or advanced degree in Computer Science Information Technology Engineering or a related field is preferred

What We Do

Outcome is an AI platform tailored for the commercial real estate industry. By transforming data into actionable intelligence reports automations and results Outcome empowers businesses to operate more efficiently. Trusted by leading commercial real estate (CRE) firms our platform helps teams save time minimize errors and make informed decisions faster. Outcome's mission is to enable professionals to focus on impactful strategic work and operate at the speed of insight.

Why Work With Us

We're a team of innovators problem-solvers and builders with a goal of modernizing real estate operations with cutting-edge AI technology. If you're passionate about AI and excited to make a difference in the real estate we want to hear from you.