Customer Solutions Marketing Manager

The name ThousandEyes was born from two big ideas: the power to see what’s not ordinarily possible, and the ability to collect intelligence from vantage points as diverse and global as the Internet. As organizations depend on cloud services, the Internet has become their defacto network connecting cloud applications to users. Our Internet and cloud intelligence platform is like a ‘Google maps of the Internet’, providing the only collectively powered view of digital experiences end-to-end. We enable our customers made up of the world’s largest and fastest-growing brands, to identify problems before they impact revenue, brand reputation, or employee productivity.

In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco’s Network Services Business Group, and is a foundational component of Cisco’s growing Observability business.

ThousandEyes is looking for exceptional people to join our newly formed Go-to-Market Programs team, helping to define the Digital Experience Monitoring category, and working closely with Sales and Demand Generation teams to drive success in one of Cisco’s fastest growing business units.

The ideal candidate is passionate about technology, and will combine product and/or industry marketing experience with a deep understanding of content and campaign building. You’ll be able to blend technical, market and industry understanding with business acumen, enabling you to develop compelling content and campaigns, and will work closely with the sales teams to help ensure successful sales and marketing initiatives. 

While understanding the key components of digital transformation, such as application experience, cloud, SaaS, and Internet-centric networking is essential, the Go-to-Market Programs team is responsible for translating product capabilities into content that will support key sales and demand generation priorities, such as industry, solution, eco-system and installed based or new business campaigns.. 

The role offers an opportunity to help define and grow this new function within ThousandEyes and will report directly to the Head of GTM Programs.

• Work closely with counterparts in Demand Generation, Sales Strategy and Sales Leadership to define priorities and content requirements
• Act as the Go-to-market expert, providing Demand Generation with the content and messaging they need for successful campaigns
• Drive development of effective collateral across a range of initiatives, such as industry marketing, solution sets, channel & ecosystem partnerships and sales plays
• Act as an advocate for ThousandEyes, presenting to Internal audiences, partners and customers
• Work with Channel Marketing to support development of joint value propositions with key managed service providers and ecosystem partners
• Partner with Cisco Customer Solutions Marketing, and business unit / acquisition marketing teams on joint initiatives
• Ensure content and messaging is delivered on time and to a high standard to support marketing calendar
• Build highly engaged relationships with key ThousandEyes Sales Leaders

• 5+ years of experience in B2B networking and/or software companies in similar GTM, Product, Industry or Solutions Marketing roles
• Ability to engage senior stakeholders and drive alignment for planning and priorities
• In depth knowledge of key Industries a plus
• Social and Emotional IQ –ability to effectively listen, communicate, and manage expectations all levels
• Strong ability to understand enterprise business needs and customize stories
• Effective presenter to Internal, Partner and Customer audiences
• Solid knowledge of the marketing mix and key marketing disciplines such as demand generation, communications, field marketing and channel marketing
• Strong writing skills, and demonstrable experience of producing high quality sales and customer content
• Self-starter who truly enjoys working in a fast-paced, innovative and high-growth technology environment
• Background in Enterprise SaaS is a plus

114,500 USD - 158,900 USD 

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%.  Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.     

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. 

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We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do –you can’t put us in a box! But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

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We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.