Customer Solutions Representative

ePac Flexible Packaging is a rapidly growing company with locations across the United States, Canada, Europe, and Indonesia. Built on break-through digital printing, ePac is at the crossroads of advanced technology and manufacturing. ePac’s mission is to provide locally-based consumer packaged goods companies the ability to compete with large brands with great packaging. Our customers are predominantly locally-based small and medium-sized CPGs, many of whom are focused on creating natural and innovative products for their consumers. Since opening our first manufacturing facility in 2016, our mission has been clear – to help small brands obtain big brand presence, give back to the communities we serve and contribute to the creation of a more sustainable, circular economy. 

About the job
Is customer service your priority? Are you looking for a progressive and dynamic company? If the answer is yes, ePac Flexibles could be the place for you.
We are currently on the look out for a sales support specialist to assist our customers throughout the US. If you have a proven track record of delivering exceptional customer service and succeeding within a fast paced environment then we want to hear from you. Previous experience of managing customer orders within a manufacturing setting would be great, but we are more interested in you and your previous successes.
$20 to $22 per hour depending on experience, with generous leave and benefit package.
BENEFITS PACKAGE INCLUDES: 3 MEDICAL PLAN OPTIONS, DENTAL, VISION, EMPLOYER PAID SHORT AND LONG-TERM DISABILITY, 401K OPTIONS AND MORE!
So who are we? Simply put, ePac provides digitally printed flexible packaging. We offer our customers fast and easy access to custom flexible packaging, with a mission to help small brands obtain big brand presence. We are technology driven and solution centered, and we love what we do! 
Our core values are:

• Provide exceptional customer service
• Help our customers grow
• Support the communities and local businesses we serve
• Develop sustainable solutions

EXPERIENCE AND EDUCATION

• Minimum 1-2 years customer success or inside sales experience 
• Flexible packaging knowledge a plus but not required
• CRM experience required ( Salesforce.com preferred)
• Experience in Google Workspace