Customer Solutions Specialist

Company Description

About Avery Dennison Corporation:
Avery Dennison Corporation (NYSE: AVY) is a global materials science company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company’s products, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical, and retail applications; tags, labels and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets. Headquartered in Glendale, California, the company employs approximately 36,000 employees in more than 50 countries. Reported sales in 2022 were $9.0 billion. Learn more at www.averydennison.com.

Job Description

We are seeking an insightful, motivated, high-potential person with aspirations of pursuing a future sales career.

As a Customer Solutions Specialist, you will work as an integral part of a sales team in driving initiatives to provide intelligent, creative, sustainable solutions to a high number of retail and apparel accounts. In this position, you will support the team by providing and analyzing reports, identifying account trends, and sharing insights to partner with customers in moving the business forward. This role requires regular customer communication to provide information, answer questions, and develop and maintain strong partnerships. As a Customer Solutions Specialist, you also sustain internal account management processes and best practices to meet and exceed sales quota targets. 

Your Responsibilities:

• Understanding the customer’s business model and goals, and our role in enabling their success
• Establishing partnerships with key contacts within the assigned customer base and maintaining strong relationships to ensure customer loyalty
• Maintaining a regular cadence of customer communication
• Managing item catalogs, price lists, and order reports
• Collaborating with global teams to resolve order, quality, service, or deployment issues
• Assist in preparing and managing financial and supply chain forecasts
• Identifying opportunities for process improvement within the end-to-end sales process, implementing best practices, and proactively addressing anticipated customer needs
• Coordinating with global teams across Avery Dennison to support sales growth, facilitate order flow, resolve issues, and drive key projects and initiatives

Qualifications

• University degree (BS/BA) or equivalent preferred, business management or sales majors strongly preferred.
• Previous experience in the retail apparel industry is strongly preferred.
• Must be strong at analyzing and interpreting complex data sets. 
• Outstanding internal and external communication and customer service required.
• Excellent organizational skills and ability to independently prioritize workload.
• Flexible with a willingness to learn
• Recent college graduates desiring to pursue professional-level sales and/or marketing opportunities are strongly encouraged to apply.

Additional Information

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.