Customer Success Advisor

About Dubber

Dubber is the world’s leader in conversation capture and intelligence, revolutionising how businesses capture, analyse, and leverage their conversations. With cutting-edge AI technology, Dubber provides a comprehensive suite of tools and features that goes beyond traditional call recording and transcription solutions.Built to scale to meet any need, Dubber allows organisation’s to unlock the insights to be found in calls, videos and messages.

Already adopted as core network infrastructure by hundreds of global communications networks and services worldwide, Dubber is specifically designed to help service providers to differentiate, drive new revenues and improve customer retention.

Dubber is listed on the Australian Stock Market (ASX:DUB) with offices in Australia, UK and the US. 

The Opportunity

As part of the Global Customer Operations Team, Customer Success Advisor’s play a vital role in growing and enabling the Dubber customer base. Working with Partners and End Customers to activate and use their Dubber services to unlock the value within voice. This role involves contacting Dubber End Customers and Partners to provision their Dubber services and to enable them on how to get the most value out of their product and teach them best practice. You will work closely with Sales, Marketing, Product & Technology and Support teams to provide outstanding customer experiences and to grow revenue and retention.

The Role

Key focus areas and responsibilities of the role;

• Proactive contact to new Dubber customers to assist them with activating, general training and usage.
• Work with customers to understand their needs and present solutions using Dubber products and services
• Nurturing leads to hand over to Sales teams
• Regular contact with customers post-activation to drive engagement and proactively resolve problems and ensure customers are getting the full value from Dubber’s products.
• Drive awareness of new products and features to customers and Partners
• Fulfilment of orders
• Facilitate virtual onboarding sessions with End Customers and Partners 

Skills and Experience

• 1+ years’ experience in a customer facing role
• Customer focused mindset and the ability to build rapport quickly.
• Excellent verbal and written communication skills
• Can communicate effectively with people at all levels within an organisation and of different technical aptitudes.
• Salesforce experience is advantageous but not essential.
• Tech Savvy - proficient with MS Office, Google Workspace
• Experience with SaaS is advantageous.

About You

Dubber is a fast-growing global organisation with big ambitions so you will need to be adaptable to change and thrive in a fast paced environment. In addition to that, to be successful in this role you will be:

• A people person - You are a natural at building rapport and developing relationships.
• You are a self-starter and a fast learner.
• You see objections as a door to create opportunities.
• You are detail oriented meaning you understand the importance of accurate data
• Results driven
• Customer experience obsessed

Why should you join Dubber?

Dubber offers a competitive salary, and share options for everyone, which drives our ownership culture. We’re one of the fastest-growing SaaS companies in the world, which means there are always opportunities to learn, grow, and gain valuable experience.

With offices across the world, our people are part of a global team! Dubber has a hybrid working model so you can work from home and from our office in Melbourne. 

Inclusion is important to us, and we’re committed to an environment in which everyone can thrive, and support each other to pursue our common goal: to unleash the potential in every conversation.

We like to keep things fun, so we run regular team events and celebrations that you can be part of whether you're working remotely or in the office. 

Next Steps

We will be reviewing applications as they come in so don't wait to apply! Reach out to [email protected] for a confidential chat or if you have any questions.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.