Customer Success Advisor

Job Requisition ID #

23WD72905

Customer Success Team @Autodesk

In the Customer Success organization, creating impactful experiences for our customers is our most important goal. We believe in a consistent, complete cycle of customer success while supporting improved revenue and overall company growth. In our business model transformation, we understand driving adoption of our technology is important to a successful engagement with our customers. Our Commercial Customer Success team is a collaborative, driven, global organization devoted to providing world-class experiences to our customers. We're dedicated to helping our customers be successful with their Autodesk solutions so that they achieve their business goals, and we earn their loyalty.

Position overview

As a Customer Success Advisor, you will be responsible for our territory accounts. You will be part of the Account team supporting customers and responsible for helping them get set up with and start using their software. In collaboration with our channel Partners and Territory Sales Representatives, you will educate customers on how to successfully meet their goals by using Autodesk solutions to the fullest potential. You will report to the Manager, Customer Success and will be a hybrid work environment in our Denver, Colorado office.

Responsibilities

• Proactively engage with customers through outbound calling to ensure client satisfaction
• Establish and execute onboarding and adoption strategies to grow usage of Autodesk solutions
• Assist customers with onboarding new solutions and identify at-risk customers who have low adoption of products to increase the value they receive toward meeting their business goals
• Partner with sales teams, the reseller partner ecosystem, technical support, client services, and others to drive customer success milestones
• Drive a high-level of customer satisfaction and experience to ensure continued adoption of Autodesk products through value-add activities
• While engaging throughout the lifecycle, be able to identify opportunities for expanding the business relationship

Minimum Qualifications

• 5 years Customer Success/Account Management experience
• Customer-facing at your core: Customer Empathy & customer mindset
• Collaboration and coordination across multiple stakeholders
• Salesforce proficiency

If this job sounds exciting to you but you only meet some of these qualifications, please consider applying anyway. There are a lot of opportunities to learn on the job, and we are more focused on finding the right person vs the right resume.

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary transparency

Salary is one part of Autodesk's competitive compensation package. For U.S.-based roles, we expect a starting base salary between $58,800 and $101,530. Offers are based on the candidate's experience and geographic location, and may exceed this range. In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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