Customer Success Advisor

Job Details

Job Location

USA Remote - Nashville, TN

Remote Type

Fully Remote

Job Category

Customer Service/Support

Description

As the #1 advisor for developing and empowering people to deliver the highest quality care, HealthStream's brands include best-in-class apps, software, and specialized solutions. Over the last 30+ years, our Company has remained committed to solving big problems and growing into new product lines. We are constantly innovating and finding new ways to positively impact healthcare organizations.

What does our values-based culture offer you?

• A collaborative work environment
• A mission-oriented mindset
• Work-from-home flexibility
• A chance to grow your career

All our HealthStreamers share a common vision: to improve the quality of healthcare by developing the people who deliver care. For over 30 years, we have remained committed to providing effective solutions through innovation and constant growth. Today, we offer a unified suite of products to streamline scheduling, credentialing, training and learning management, workforce development, and other key areas in the healthcare industry. We provide recurring value and, as a HealthStreamer, you will be at the forefront of healthcare technology innovation!

We offer work-from-home flexibility as part of our hybrid workplace policy. Our three Resource Centers (located in Nashville, TN; Boulder, CO; and San Diego, CA) are available for scheduled in-person events or assigned workspaces for those who want to work in the office. Remote team members also have access to flexible space scheduling for occasional use.

We encourage collaboration and commit to growth for our entire team. Our thriving culture allows our team members to continuously solve big problems, and we value these contributions. If you want to work for a company committed to its values and vision, HealthStream is the place for you!

We make sure patients receive competent care from qualified people. As a HealthStream team member, you would help this vision come to life. We pride ourselves on being a community where you can both build your career and take time away to fulfill your life goals and commitments.

Your Role As a HealthStreamer

Position Summary

The Customer Success Advisor is responsible for partnering with customers to define the vision, strategy, goals and assess strengths and vulnerabilities of existing operational processes and practices.

Essential Duties and Responsibilities

You will be responsible for adhering to all HeathStream security policies, procedures, and assigned training.

• The ideal candidate will lead strategic definition and design of scheduling and capacity management solutions.
• The CSA engages with assigned customers to track strategic goals, drive outcomes, and facilitate initiation of strategies and processes that support optimal use of the Scheduling and Capacity Management solutions.
• You will build and maintain customer satisfaction, drive incremental sales, expand customer reference status, and define short and long-term vision.
• The Customer Success Advisor will be a trusted advisor to our prospects and clients and use industry expertise along with consulting skills to solve their most critical business challenges.

Qualifications

What You Will Need to be Successful

Education, Experience and Knowledge Required

• Minimum 10 years proven track record of successfully leading results-oriented healthcare initiatives, customer management, change management, or healthcare consulting experience is required.
• 5+ years clinical experience in a healthcare setting is preferred
• Minimum undergraduate clinical and or business degree, advanced degree preferred (i.e., MBA, MHA, MPH)
• Strong consulting, process improvement, communication, collaboration, and interpersonal skills
• Multi-customer management experience strongly preferred
• Strong working knowledge of hospital/nursing operations
• Strong analytical skills and attention to detail
• High level of motivation and a desire to work independently to achieve goals
• Relates well to prospects and/or customer
• Proficiency in the current regulatory environment as it relates to quality and reporting.
• Familiar with the governing bodies who oversee clinical healthcare operations on a national and international basis
• This position will require travel, estimated at 10% or as needed.

Skills and Abilities Required

• Excellent verbal and written communication skills
• Ability to work with various stakeholder groups across an organization
• Skilled at assisting clients translate data into actionable information
• Ability to create and deliver client facing presentations, education, and training materials
• Executive presence and business acumen
• MS Office proficiency including advanced level Excel
• Passionate Advocate. Strengthens relationships and builds advocacy while delivering measurable results.
• Agile Solution Seeker. You're a problem solver who always can find the right answer even in times of fast-paced change.
• Insatiable Appetite to Learn. You're always learning, growing, questioning, and challenging "what has been done before."
• Meets commitments, works independently, handles change, sets personal standards, stays focused under pressure, tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development, holds themselves as well as other team members accountable for performance and results.
• Demonstrated ability to think broadly and see both the big picture and small-scale impacts of change
• Able to work independently and within team environment

Benefits

HealthStream offers a comprehensive benefits package to eligible employees, including:

• Medical, Dental and Vision insurance
• Paid Time Off
• Parental Leave
• 401k and Roth
• Flexible Spending Account

• Health Savings Account
• Life Insurance
• Short- and Long-Term Disability
• Medical Bridge Insurance
• Critical Illness Insurance

• Accident Insurance
• Identity Protection
• Legal Protection
• Pet Insurance
• Employee Assistance Program

• Fitness Reimbursement

If you have a passion for improving healthcare outcomes and empowering healthcare workers, come join the HealthStream team! We hope you join us and be a HealthStreamer!