Customer Success Advisor

Job Requisition ID #

23WD69127

Position Overview

As a Customer Success Advisor, you will be responsible for our territory accounts. You will be part of the Account team supporting customers and responsible for helping them get set up with and start using their software. In collaboration with our channel Partners and Territory Sales Representatives, you will educate customers on how to successfully meet their business objectives by using their Autodesk solutions to the fullest potential.

In the Customer Success organization, creating irresistible experiences for our customers is our most important goal. We believe in a consistent, complete cycle of customer success while supporting improved revenue and overall company growth. In our business model transformation, we understand driving continuous adoption of our technology is paramount to a successful engagement with our customers.

Our Commercial Customer Success team is a collaborative, driven, global organization devoted to providing world-class experiences to our customers. We're dedicated to helping our customers be successful with their Autodesk solutions so that they achieve their business goals, and we earn their loyalty.

This role will be based in Denver, CO.

If this job sounds exciting to you but you only meet some of these qualifications, please consider applying anyway. There are a lot of opportunities to learn on the job, and we are more focused on finding the right person vs the right resume.

Responsibilities

• Proactively engage with customers through outbound calling to ensure client satisfaction
• Establish and execute onboarding and adoption strategies to grow usage of Autodesk solutions
• Assist customers with onboarding new solutions and identify at-risk customers who have low adoption of products to increase the value they receive toward meeting their business goals.
• Partner with sales teams, the reseller partner ecosystem, technical support, client services, and others to drive customer success milestones
• Drive a high-level of customer satisfaction and experience to ensure continued adoption of Autodesk products through value-add activities
• While engaging throughout the lifecycle, be able to identify opportunities for expanding the business relationship

Minimum Qualifications

• 2-5 years Customer Success/Account Management experience
• Customer facing at your core: Customer Empathy & customer mindset
• Ability to operate in a dynamic environment, which means multitasking as priorities evolve
• Collaboration and coordination across multiple stakeholders
• Salesforce proficiency
• Experience in the Architecture, Engineering, and Construction industry is preferred
• Curious
• Adaptable
• Collaborative

#LI-CL2

Click below to learn more about our benefits in the US.

https://benefits.autodesk.com/

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). If you have any questions or require support, contact Autodesk Careers.

Salary is one part of Autodesk's competitive package. For U.S.-based roles, we expect a starting base salary between $58,800 and $101,530. Offers are based on the candidate's experience and geographic location, and may exceed this range. In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.