Revenue Analytics is a SaaS company that helps big companies make big revenue decisions in pricing, products and promotions. Our analytics solutions drive millions in revenue uplift and eliminate wasted time. This Customer Success Analyst role will be working our Manufacturing & Distribution Vertical on our Pricing-as-a-Service solution which crafts powerful pricing engines and uses business data to generate granular price guidance that adapts as markets and variables change.
Do you use data to solve complex problems? Looking for the opportunity to be customer-facing and help ensure the successful adoption of our products? In this Customer Strategy & Success Analyst role at Revenue Analytics, you’ll have the opportunity to perform in-depth analysis, participate in customer working sessions, and collaborate as a member of a cross-functional team to help ensure that we’re providing our customers with the best possible products to meet their needs!
A Day in the Life
Perform in-depth data analysis to understand each customer’s unique business needsIdentify opportunities to provide additional insights/perspective on complex business problems through analytics and client interactionCollaborate with cross-functional teams to onboard new customers through system implementationProactively troubleshoot customer issues, and test new product features and/or fixesProvide ongoing technical support to existing customersQuickly respond to customer questions, monitor user adoption, and participate in customer callsContribute ideas to improve customer satisfaction and retentionWho you are
Bachelor’s degree with strong academic credentials1-2+ years of relevant customer-facing experience in technology, product management, or consultingExcellent written and verbal communication skillsCreative analytical capabilities and problem-solving skills, leveraging data analysis tools (proficiency in Excel is a must and BI tool experience a plus)Ability to proactively manage own tasks across multiple customers and guide team prioritiesIntellectual curiosity and eagerness to apply rigorous analytics to business problemsExcels in a highly collaborative team environment with a diverse set of teams and perspectivesOutstanding Benefits & Perks
Competitive base salary100% paid healthcare including medical, dental, and vision coverage for our employees and their families100% paid Life insurance, long and short-term disability coverage for team members401k plan with match and is vested immediatelyCell phone allowanceOpen PTO plan (take what you need!) and 11 paid holidaysGym membership reimbursementFlexible work arrangementsWho We AreÂ
A pioneer of Revenue Management, Revenue Analytics is an enterprise SaaS company that partners with Hospitality, Media, Transportation, and Manufacturing and Distribution companies to solve their most complex pricing challenges. By leveraging powerful analytics and deep strategic experience, Revenue Analytics’ next-generation software delivers intuitive answers to help companies perfect their pricing, reclaim missed revenue, and take back their time. To learn more about how Revenue Analytics is recreating Revenue Management, visit revenueanalytics.com or follow us on TwitterÂ
and LinkedIn.Â
Revenue Analytics embraces diversity and is an equal-opportunity employer. We are committed to building a Team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
