Customer Success Analyst

We are a global learning platform that empowers educators to motivate learners through technology. We are used in diverse learning environments, including K-12, higher education, and corporate settings. Quizizz has organically grown to 75M monthly active users in 100+ countries. The US is a significant market for us, where 80% of the schools trust us in their classrooms. We are a high-growth, profitable SaaS company backed by leading venture investors, including Tiger Global, GSV, Nexus Venture Partners, and others. 

We are a passionate, tech-first team working on challenging problems to improve learning. Our mission is to motivate every student in the world by empowering every teacher and we thrive on building delightful product experiences by moving fast, leveraging data, and interacting with a passionate user base.

Joining the schools team at Quizizz, this Customer Success Manager role focuses on partnering with K-12 schools across the U.S. It’s a high-scale position managing a large volume of accounts, each with a varying Annual Recurring Revenue (ARR). Our approach combines strong data insights and the use of sophisticated Customer Success tools to enhance the educational journey and achieve strategic goals.

What you'll do....

• Operational Support for Customer Success Managers - Provide back-end support for onboarding and renewal processes to facilitate customer success operations.
• Onboarding Support - Set up and configure customer instances on the Quizizz as part of the internal onboarding process, manage user additions and updates within customer accounts & Perform integrations of customer tools with Quizizz, focusing on data alignment and system compatibility.
• Renewal Operations - Generate and manage renewal quotes to support future renewals for the CS Team & Handle administrative tasks associated with contacting customers about renewals, focusing on data accuracy and timely processing.
• Customer Data Management - Conduct research to identify key personas and decision-makers in customer organizations & Update and maintain the accuracy of customer contact information in the CRM, ensuring data integrity and operational usability.

Who you are....

• Excellent written communication skills and impeccable grammar.
• Comfortable working US hours - 4 days in office & 1 day remote.
• Experience in consumer products in the ed-tech sector is a bonus.
• Passionate about education & positively impacting every teacher and student across the globe.
• Open and available to a potential conversion to a full time role by the end of 6 months.