Customer Success Analyst

We're HCSS. We're a software company based in Sugar Land, TX and we provide innovative solutions for the construction industry that help streamline their operations. Our mission at HCSS is to help customers dramatically improve their business through our innovative, high-quality software and exceptionally helpful service while providing a great life for our employees. With this mission at the forefront of everything we do, we're recognized as a pioneer and leader in our market and nominated the "Best Companies to Work for in Texas" 15 years in a row.
WHO WE NEED:
Your role is critical to ensuring customers maximize the use of their software purchases and will continue to renew with us year after year. If building "raving" customer fans brings you joy, continue reading!

• Minimum 3+ years in a customer-facing role
• Experience in Customer Success, Pre-Sales, Account Management, Consulting and/or Project Management
• Highly organized and able to work collaboratively across multiple organizations (Sales, Product, Customer Support, Partners)
• The ability to develop and manage multiple client portfolios
• Proven record of sustainability of business growth and profitability by maximizing value through solution-based selling
• Building relationships with clients based on trust and respect
• Collecting and analyzing data to learn more about customer behavior
• Understanding customer requirements and guiding the customer to achievable outcomes
• Holding regular check-in calls, executive business reviews, webinars, and mentoring sessions with customers

As a Customer Success Analyst, you'll get to...

• Build and maintain relationships with our customers as their trusted advisors by identifying how they're currently using our software and providing resources to help them maximize their use of high-impact features
• Address and resolve customer concerns to complete satisfaction by conducting follow-ups based on customer surveys and maintenance renewals
• Drive retention of customers by conducting Annual Business Reviews, Proactive Outreaches, Account Analysis, and Project Management
• Review software contracts with accounts in your Book of Business with an ARR of above $50k during their annual renewal period
• Be the customer's advocate by receiving feedback and sharing it with relevant parties (Support, Sales, Development, Professional Services, etc.) to help them succeed

BENEFITS & PERKS:
Part of our mission statement is to provide a great life for our employees. We believe that happy employees make for a better company, so we take care of them. Here are a few of the perks we offer:

• Flexibility for you to work in-office, hybrid or remote.
• Medical and Dental Premiums.
• On-site amenities including a covered basketball court, soccer field, 200-meter track, etc.
• 401K with match.
• Tuition reimbursement.
• And more!