Customer Success Associate

DTN is a global leader providing insights and analytics to our customers to feed, fuel, and protect the world. We help people make critical business decisions that impact the agriculture, oil and gas, trading, and weather industries.

It's a difference you've likely felt without even knowing it. From the food on your plate to the gas in your car to the last flight you took, chances are a DTN customer made it possible. And that's just for starters. That's why we say, "When our customers prosper, we all win."

Job Description:

It's a difference you've likely felt without even knowing it. From the food on your plate to the gas in your car to the last flight you took, chances are a DTN customer made it possible. And that's just for starters. That's why we say, "When our customers prosper, we all win."

Job Description:

DTN is the independent, trusted source of actionable insights for 2 million customers focused on feeding, fueling and protecting the world. Customer-centric and employee-driven, DTN focuses on empowering agriculture, oil and gas, trading, and weather-sensitive industries through continuous, leading-edge innovation. DTN is based in Minneapolis, with offices globally.

We are looking for a technically savvy International Customer Success Associate who possesses a strong drive for results. CSA's data driven, nimble, organized, articulate, proactive, and drive adoption of DTN services.

Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively.

Job Duties & Responsibilities:

• Provide Support to Customer Success Team to develop proactive engagement sequence plays that support DTN's desired customer journey.
• Provide management and governance of contract renewal dates to drive priorities to CSM team for renewal motions.
• Provide coverage for Customer Success Manager during PTO and leave of absence, responding to inquiries and supporting customers during those times.
• Manage one to many client communications regarding major updates and product releases, education opportunities and adoption strategies.
• Analyze and monitor adoption and product utilization - alerting Customer Success Team on any risk or general awareness based on these trending metrics.

Qualifications:

• 2+ years customer service experience in a SaaS or software company
• Excellent interpersonal skills
• Strong written communication skills
• Ability to multi-task and prioritize
• Strong technical aptitude and ability to learn
• Experience in Mobile or SaaS
• Results-driven mentality, with a bias for speed and action

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Why DTN?

OUR VISION: To be the independent, trusted source of insights to our customers who feed, protect, and fuel the world.

OUR MISSION: Empower our customers with intelligent and actionable insights that exceed their expectations and enable their success on a daily basis.

OUR VALUES: Customer-Focused, Forward-Thinking, People-Centric, Solution-Oriented

We have great benefits at DTN - apply today to find out more!

At DTN, we are an equal opportunity employer. Come join us as we help feed, fuel, and protect the world!

** DTN is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled