Customer Success Associate | A-Players BA

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Associate | A-Players BA in Spain.

This role offers the opportunity to work closely with a fast-growing US-based company in the influencer marketing and creator economy space, acting as a key operational partner within the Customer Success function. You will support the execution of client campaigns, manage day-to-day communications, and ensure smooth coordination across multiple internal teams and stakeholders. Working as the right hand to a Customer Success Manager, you will play a critical role in maintaining client satisfaction, preventing churn, and identifying opportunities for account growth. The environment is fast-paced, highly collaborative, and execution-focused, requiring strong ownership and attention to detail. This is a hands-on position where your ability to manage complexity, communicate clearly, and anticipate issues will directly influence client success and revenue outcomes. You will be part of a long-term embedded team setup, working remotely while fully integrated into an international operating structure.

• Manage daily communication with a portfolio of clients, ensuring timely, clear, and professional responses while proactively flagging risks or issues.
• Support the execution of influencer marketing campaigns, including briefing, coordination, timeline tracking, and launch readiness.
• Assist in identifying upsell and expansion opportunities within existing accounts and support the Customer Success Manager in revenue growth initiatives.
• Coordinate cross-functionally with internal teams such as product, engineering, billing, fulfillment, and creator support to ensure seamless campaign delivery.
• Maintain accurate documentation across CRM systems, including customer health tracking, account notes, and reporting dashboards.
• Support onboarding of new clients, including platform setup, training, and resolution of early-stage technical or operational challenges.
• Monitor multiple accounts simultaneously, ensuring deadlines, deliverables, and stakeholder expectations are consistently met.
• Contribute to continuous process improvement by identifying inefficiencies and helping refine internal workflows and client management practices.

Requirements:

• Previous experience in client-facing roles such as Customer Success, Account Management, Agency Operations, or Sales/Marketing roles with direct client ownership.
• Strong understanding of marketing environments, particularly influencer marketing, performance marketing, or agency-based campaign execution.
• Excellent written and verbal communication skills in English, with the ability to communicate clearly, concisely, and with attention to detail.
• Demonstrated ownership mindset with the ability to proactively identify issues, solve problems, and drive tasks to completion without close supervision.
• Comfortable working in fast-paced environments with multiple clients, deadlines, and internal stakeholders simultaneously.
• Experience using CRM and collaboration tools such as HubSpot, Slack, Google Workspace, Confluence, or Scribe.
• Familiarity with AI tools (e.g., ChatGPT, Claude, Perplexity) for productivity, research, and workflow optimization is highly valued.
• Strong organizational skills with the ability to manage competing priorities and maintain accuracy under pressure.
• Analytical mindset with the ability to track campaign performance and support data-informed decision-making.

Benefits:

• Fully remote position with the opportunity to work closely with a fast-growing international US-based company.
• Competitive monthly compensation ranging from $1,800 to $2,500 depending on experience and operational expertise.
• Long-term embedded role within a high-performing Customer Success team.
• Exposure to the influencer marketing and creator economy ecosystem.
• Opportunity to work with modern tools and AI-powered workflows to enhance productivity.
• Structured hiring process including interviews, practical assessment, and a paid trial period.
• Close collaboration with experienced Customer Success Managers and cross-functional teams.
• Strong focus on learning, operational excellence, and long-term professional growth.