Customer Success Associate

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Specifically, you will…

• Handling a high volume of user support requests via email, phone, and social media
• The first point of contact for both Promenade customers and partners
• Triaging incoming support issues, accurately diagnosing them, and escalating bugs to the engineering team
• Acting as an advocate for Promenade users and providing them with outstanding service while resolving issues in a timely and efficient manner
• Identifying trends and inefficiencies to enhance the support process and improve the user experience
• A product evangelist! Helping customers and partners use our Promenade products to change the way local businesses connect with their community

What’s in it for you...

• Equity/Stock options in a profitable and rapidly growing company
• Great Medical/Dental/Vision coverage
• Transportation coverage in the form of parking, rideshare, or metro credit
• Fully stocked snack bar & weekly catered lunches
• The company provided gear & swag (MacBook Pro, t-shirt, sunglasses, etc.)
• Ability to mold your career and make an immediate impact
• Work in a fast-paced, fun environment with an eclectic group of people from all over the world

You will excel if you have...

• A natural people person and relationship builder
• Passionate about serving small businesses and being apart of a growing startup
• Tech savvy and can quickly pick up sales/support tools such as Zendesk, Salesforce, & Confluence
• An excellent communicator, both in writing and over the phone
• Friendly, optimistic, and have a caring demeanor
• Adept at working well under pressure and with tight deadlines
• Experienced with customer service (retail or service industry experience a big plus!) or customer support, including phone, email, and/or chat