Customer Success Associate

Role

Accelerate your development and exposure to high performance technology and client success practices. Join Faptic Technology, a fast-growing scale-up organization with an ambition to be recognized as one of the leading technology companies in the region.

Our global client base needs Client Success support: Associates who love providing administrative support, and importantly, have a passion for culture and serving customers.

• We obsess about our customers
• We build outstanding technical solutions
• We create an awesome culture
• We accelerate learning and careers

We are looking for a Customer Success Associate to provide administrative, project and reporting support for our customers at Faptic Technology. You will do so by administrating client projects, handling queries, managing data, and preparing reports to enable our clients to succeed. You will be responsible for the management of multiple client relationships from project setup to reporting and presentation creation. You will have the opportunity to grow your skills and learn how modern Client Success works.

Your activities will include:

• Managing client projects, including expectations around timing, setup, and scope of deliverables. 
• Working cross-functionally within the customer’s business to leverage resources to ensure an impactful client experience. 

• Learning the proprietary platforms required to run client projects.
• Cultivating the skills necessary to meet client requirements for project setup and reporting. 
• Managing competing priorities while meeting client deadlines with great attention to detail. 
• Providing progress reports against projects 
• Building presentations showing the results from customer projects.

• Bachelor’s degree in Business Administration, Information Technology, a related field, or equivalent work experience. 
• 4 + years’ experience in Customer Success, Client Success, Project Administration or Business Operations. 
• Proficiency in Microsoft 365 suite of applications including Word, Excel, and PowerPoint. 
• Excellent written & verbal and communication skills in English, with the ability to concisely summarize information to enable asynchronous working.
• Strong analytical and problem-solving skills. 
• High levels of organization and ability to prioritize.
• Ability to work collaboratively in a team environment and independently without supervision.
• Strong attention to detail and accuracy in documentation and administration 
• Willingness to learn new technologies and adapt to changes in the customer landscape. 
• Dedication to providing excellent service and support to customers. 
• Previous experience in data management and survey methodology best practices desirable.
• Previous experience or interest in organizational effectiveness, organizational culture and/or leadership development. 

• Fully Remote 
• Private medical insurance
• Competitive package
• Training on market trends and client needs
• Continuous personal improvement - 8h/month during work hours
• 15 days annual leave, with one day per year extra up to 20 days
• 6 days sick leave without medical proof off
• 1 day for your Birthday off
• Bi-Annual fun budget for team events