Customer Success Associate

About Gradient AI:   

Gradient AI is a fast-growing startup, bringing state-of-the-art Artificial Intelligence (AI) and Machine Learning (ML) solutions to the trillion-dollar insurance industry. Founded in 2018, we have raised $30M from top Insurtech investors to continue fueling our growth. Our software-as-a-service platform provides bias-free, data-driven insights, enabling insurance companies to profitably run their business and expand their offerings to underserved people and markets.    

About the Role:  

We are searching for a Customer Success Associate to join our Client Services team. This person will be responsible for relationship management for our health insurance clients. This individual will act as the customer’s trusted advisor, understand the customer’s business objectives, and answer questions about the technical components of our solutions. 

Key Responsibilities:  

• Prepare and run regular touch points with clients that include presentations and suggestions for how to optimize our health products 
• Review client dashboards to confirm usability and generate insights on model performance 
• Thoroughly document notes from calls within Salesforce and manage action items with each client 
• Acts as the voice of the customer by delivering feedback to internal teams identifying customer needs, ideas, and challenges 
• Coordinates with internal teams to access additional resources and facilitate the solutions and tools needed by customers 

Qualifications:  

• 2+ years' experience supporting clients in the tech industry  
• Highly organized with a strong ability to establish, meet, and exceed time-dated objectives 
• Customer service driven with an ability to build relationships 
• Excellent oral and written communication skills  
• Comfortable using PowerPoint and building presentations 
• Experience working in insurance, specifically health, is a strong plus 
• CRM experience, such as Salesforce, is a strong plus 
• SaaS product experience a strong plus 

What We Offer:   

• A fun, team-oriented startup culture.   
• Generous stock options - we all get to own a piece of what we’re building.  
• Unlimited vacation days.  
• Flexible schedule that supports working from home.  
• Paid parental leave. 
• Company-issued Macbook and equipment reimbursement  
• Full benefits package including medical, dental, vision, 401k, and more.  
• Ample opportunities to learn and take on new responsibilities.  
• We are an equal opportunity employer.  

Chosen as a top place to work by BuiltIn!