Customer Success Associate

Job Description:
**Please note - this is a hybrid role. Our Hybrid working requires presence onsite in office at least two times per week.**
The Opportunity
Our Customer Success Associates are dedicated to delivering exceptional experiences for Workhuman users. Working collaboratively across functions, they ensure customers receive maximum value throughout their lifecycle. Beyond solution utilization, associates actively contribute to customers' defined business objectives and cultural needs, aiming for moments of surprise and delight.
The role focuses on securing sustainable value by promoting satisfaction, program and feature adoption, best practices, and achieving program goals. Ideal for those passionate about outstanding customer experiences and experienced in customer relationship management, this position involves managing key areas like Customer Management, Program Success, Relationship Management, and Opportunity Development. It's an exciting opportunity for individuals eager to contribute to ongoing customer development, satisfaction, and alignment with our solution.
What we can offer you

• An opportunity to contribute to the management of the customer relationship.
• An opportunity to manage the on-going customer management after deployment of the recognition solution
• Collaboration with the customer Program Manager to resolve any open issues/actions which arise during the normal course of business
• Establishing a trusted advisor relationship that works to ensure customer's overall satisfaction with our products
• An opportunity to support the CSM on selling Customer Success service offerings, renewing the contract and positioning customers as references for Workhuman prospects.
• An opportunity to report on customer-specific activities, drive incremental revenue in existing customer accounts, and maintain a comprehensive knowledge of Workhuman's products and services.

The skills you will bring

• Minimum 2+ years of customer service experience
• Strong oral and written communication skills required to document and communicate with internal and external resources
• Strong organizational skills with attention to detail required to ensure accuracy and effective execution
• Proficient Microsoft Office & experience with SalesForce.com would be beneficial
• Demonstrates the ability to work independently as a self-starter with excellent follow-up skills and attention to detail, coupled with a high-energy and positive "can-do" attitude.

Achievements

• You have a college Degree or equivalent work experience
• You have demonstrated Project management skills in managing solutions for customers
• You have the ability to perform comfortably in a fast-paced, high-intensity deadline-oriented work environment
• You have continuously delivered outstanding service and problem resolutions to ensure an organization is adhering to the high service levels expected by customers

The Company:
At Workhuman® our mission is to bring more humanity to the workplace. We recognise and embrace individuals' differences and believe that workforce diversity and inclusion are essential to our long-term growth and success. Even if you don't think you "check every single box" above, please still consider applying. We're looking for a human who is collaborative, and innovative with a growth mindset. We love what we do because we're shaping the future of work through our people and our technology. Our human cloud-based applications are helping some of the world's leading global brands connect culture to shared purpose. The Workhuman Cloud empowers employees to thank, talk and celebrate each other, creating an environment that sparks gratitude and human connection while increasing employee engagement and productivity.
Did you know we have an award-winning culture across EMEA and North America:

• We were named as #5 Best Workplace in the Great Place to Work Awards in Ireland in 2022 in the large sized workplace category. We were also recognised as a Best Workplace for Women and a Best Workplace in Technology in 2020, 2021 and 2022.
• In 2021 we were named as #2 Best Workplace in Europe in the medium sized workplace category.
• We were also recognised as #2 Best Large Places to Work in Boston by Built In for 2023 as well as a Best Place to Work in Boston, U.S. Best Large Places to Work and U.S. Best Places to Work.
• There are currently over 7.5 million users on the Workhuman® cloud across 180 countries.
• Our core values are Respect, Determination, Innovation and Imagination.

Workhuman is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. We proudly provide a work environment free of discrimination and harassment. Employment decisions at Workhuman are based on solely on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Workhuman believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.