Customer Success Associate

OPENTEXT

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

The Opportunity

OpenText is looking for self-driven, enthusiastic sales and customer retention minded customer success associate based out of our Broomfield, Colorado location. This role is responsible for the post-sale relationship, securing annual renewals, and upselling/crossselling our data security and data protection products in our small business segment. A typical dayincludes working with a high volume of customers, balancing time constraints with customer needs,ensuring on-time renewals, presenting and closing upsell opportunities, while also passing along crosssell opportunities to our sales teams. The ideal candidate for this role can quickly prioritize and resolvecustomer issues while maintaining strong customer relationships.

The Customer Success Associate will interact and support a variety of customers, located around theworld, over the phone and by email. Success in this role will require your ability to serve our customers,identify upsell opportunities and establish trusted relationships with key customers quickly andeffectively.

If you're a strong communicator, sales minded, highly organized, enthusiastic problem solver, andpassionate about business and technology solutions, this may be a great fit for you.

You Are Great At:

• Renew customer annual contracts on time.
• Retain and grow customers by building trusted relationships with business owners.
• Act as a single point of contact for both your customers and our internal resources with the goal ofcoordinating efforts to solve customer issues and grow the business.
• Efficiently manage a high volume of customers with varying needs.
• Support domestic and international customers with a high level of professionalism and integrity.
• Demonstrate excellent communication skills as you interact with customers.
• Work cross-organizationally as part of the regional team.
• Learn Webroot and Carbonite product offerings, deployment use cases and business models.

What It Takes:

• Desire to grow your career with OpenText
• Gain on the job experience working in a customer facing advocate and renewal sales role
• Strong and effective verbal, written, presentation, and interpersonal communication skills.
• Strong business acumen with ability to learn product feature/functionality and the aptitude to speakintelligently about both.
• Ability to self-direct your efforts and work proactively with your clients
• Positive, can-do approach to solving problems as they arise.
• Collaborative approach to working with people, including colleagues and customers.
• Calm and determined demeanor even when under pressure.
• Existing Knowledge of or desire to learn:
• Salesforce.com
• Information Technology, backup, and Internet Security industry.
• Software-as-a-service offerings (SaaS)
• Bachelor's degree or equivalent experience.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

OPENTEXT - THE INFORMATION COMPANY

We believe that our values are the compass that steers us in the right direction and helps us stay true to our mission. These values will not only guide our everyday decisions but also influence our strategic direction and the way we work. They reflect who we are as individuals and as a collective force, uniting us in our shared purpose.

CREATE THE FUTURE

We create economic growth that is inclusive and sustainable.

BE DESERVING OF TRUST

The world's most trusted companies trust OpenText, and we demonstrate this in our actions as individuals, as a company, and as technology.

WE, NOT I

We build global communities of purpose and challenge by supporting each other to exceed expectations and solve complex problems.

RAISE THE BAR

We set high standards and exceptions, to learn, to be better.

OWN THE OUTCOME

We tap into our creativity to deliver incredible experiences for customers, to ourselves, and for our planet.

"We believe a workplace should be human above all else. We ask excellence of our employees and reward it by creating an environment that is welcoming, challenging and that encourages real growth and development, not empty platitudes, or trinkets." - Mark Barrenechea, CEO & CTO