Customer Success Associate

Working at Adaptavist

The Adaptavist Group is a global family of companies with a common goal. We combine the best of teamwork, technology, and processes, helping all kinds of businesses be better today and tomorrow.

We are experts at delivering enterprise software, tailored solutions, and quality services across some of the world’s most trusted technology ecosystems, including Atlassian, AWS, Slack, GitLab, Monday.com and Aha!

We make change happen. From anywhere.

Our flexible, remote-first way of working means that work can fit around your life, rather than your life fitting around work.

About the team

At Kolekti, we have a clear vision: helping modern workers be the experts they were hired to be.

As part of this, we build market-leading apps that help users get more from the tools they already use. Our products extend and enhance Confluence and Trello - and are made by (and for) teams like yours.

We specialise in the work management practice. With a team of experts working across product development, quality assurance, user experience, customer support, and more, we’re a truly global and diverse team united in our goal to end inefficient work.

About the role

As a Customer Success Associate, you’ll leverage your Atlassian ecosystem expertise to empower and educate users of the Kolekti products. Your proactive approach will not only enhance customer knowledge but also help identify key opportunities for growth and renewal. You’ll be at the heart of driving customer satisfaction and demonstrating ROI, ensuring that every user feels supported and valued.

You’ll also manage the Atlassian Community platform, providing timely responses and fostering engagement. By streamlining the customer journey, you’ll maximise the impact of Adaptavist products while serving as the vital link between customers and our internal teams, sharing insights on recurring issues and driving product innovation.

Key Responsibilities

- Customer Success: Engage with a diverse portfolio of customers, providing support, guidance, and training.

- Customer Research: Gather customer feedback and insights to improve our products and services.

- Community Engagement: Actively participate in the Atlassian Community, answering questions and providing support.

- Product Advocacy: Provide feedback to our product teams based on customer needs and trends.

Qualifications

This role requires somebody who has the flexibility and focus to maintain a high level of performance across differing tasks and projects. This person should be confident enough to engage and build rapport with users of the Kolekti products. This is a client-facing role and must always have the success of the customer at the forefront of any decisions made. 

Essential

- Excellent organisational, prioritisation, and interpersonal skills

- Ability to engage with end users of Kolekti customers

- Listening and seeking to understand

- Relational intelligence

- Empathy

- Customer-centric view

- Communication

- Willingness to learn

#LI-CH1

At Adaptavist, we are committed to promoting a diverse and inclusive community, and believe this positively impacts both the creation of our innovative products and our delivery of bespoke solutions to our global customers and our own unique culture. We encourage all qualified applicants, regardless of age, disability, race, sexual orientation, religion or belief, sex, gender identity, pregnancy and maternity, marriage, and civil partnership status. From our family-friendly policies to our flexible work environment we offer a range of benefits and policies in order to support staff from all different backgrounds. If you have any questions, please do ask us.

Check out our WORK180 page

Check out our Flexa page

We look forward to your application!