Customer Success Associate

It's with that in mind that Beyond is looking to add a Customer Success Associate to our growing team. Working in the EST timezone and reporting to the Manager of Global Support, you will have the opportunity to help support our internal teams and accelerate our growth. We believe in bringing your whole self to work. We are committed to building a diverse team and embracing an inclusive culture. If you are looking to get in on the ground floor of a high-growth startup and be a part of a founding team, we’re excited to chat with you!

Before reading further...

Beyond is passionate about diversity and cultivating our team’s potential. If you’re hungry for a good opportunity, but don't meet every point in this job description, please apply anyway!

As our Customer Success Associate, you'll be responsible for:

• Acting as the first point of contact for all SMB clients during the mid-lifecycle phase of their journey with Beyond
  Providing portfolio recommendations for our partners monthly 
  Providing thoughtful, empathetic, and personalized email communication post-implementation
  Supporting our internal Lighthouse Team by fulfilling partner requests in a timely manner
  Electronically assisting partners solve technical and strategy related issues
  Providing best practices and proactive outreach to partners to ensure they are on their journey to success

So what kind of person are we looking for in this role? The person who will be successful in this role will: 

• Be Outgoing: You are enthusiastic, and confident in your ability to quickly connect with new people
• Be Curious: By nature you have a knack for learning the ins-and-outs of software
• Go Beyond: You love going above and beyond for teammates and customers
• Detail Oriented: Unique ability to proactively identify and address all customer concerns and colleague needs with thoroughness and precision.
• Be Empathetic: Providing thoughtful communication is the foundation of strong relationships. 

Now that we’ve told you what the job looks like, here are the qualifications we're looking for in a candidate: 

• 1-2 years of relevant customer success/ support experience in a SaaS environment 
• Strong communication skills - you have experience explaining technical concepts to customers in a professional and thoughtful manner 
• Experience being customer centric - you have the ability to understand customer pain points and genuine desire to help our customers resolve issues
• Experience working with software or the ability to learn a wide variety of tools

So what can you expect after you apply? Your application will be personally reviewed by a member of the Beyond hiring team and if there is a match in your experience and the role, you will:

• Have a video conversation with someone on our Recruiting team. This is a high-level conversation about your experience and interest, but also an opportunity for you to learn more about us
• Meet with the Manager of the team.
• Complete an assignment relevant to the role and speak with 2 other managers. 
• Have a final interview with our Co-Founder & CTO.