Customer Success Associate

About the role

Based on the success of our Australian business we’re hiring our first Customer Success Associate to support Coalition’s delivery of best-in-class service to our brokers and policyholders in Australia. Candidates in this role will be accountable for providing the highest level of customer support and service to prospective and current customers (which include both insurance brokers quoting on our platform as well as our policyholders). We believe 100% that if our customers win we win. Ideal candidates for the role will have demonstrated experience effectively finding a solution to customer needs in an intricate rapidly growing business – from basic company and product education to administrative and transaction assistance.  Pair that with an incredibly positive attitude and a drive to help others then you’re someone we’d love to speak to!

Responsibilities

• Answering inbound questions and requests from prospective and current customers over online live chat e-mail and (much less frequently) by phone

• Ensuring prospective and current customers receive the assistance they need from Coalition’s sales security insurance and claims teams

• Educating customers on Coalition’s product as well as how to use both our online quoting platform (for brokers) and cybersecurity platform (for insureds)

• Performing administrative insurance functions to keep our growth engine humming

• Working with the rest of the Coalition team to implement organizational and product changes that mitigate customer pain points

Skills and Qualifications

• Prior experience in a customer support/customer service role and/or a strong desire to learn

• Excellent interactive and communication abilities both written and verbal especially in customer-facing roles

• Resourceful enthusiastic and a desire to operate in a start-up environment – if you’re looking for an opportunity to learn and expand your skill set this is the place!

• Prior insurance experience not required but a plus!

• Incredibly positive attitude. Attitude overcomes all!

Perks

• 100% medical dental and vision coverage

• Flexible PTO policy

• Annual home office stipend and WeWork access

• Mental & physical health wellness programs (One Medical Headspace Gympass and more)!

• Competitive compensation and opportunity for advancement