Customer Success Associate

Responsibilities:

• Work with the revenue team to execute our quarterly sales and customer success goals, support strategy, and workflow development 
• Execution of the post-sale processes 
• You will be the trusted partner for the customer on the use-case and product functionality, providing technical training and recommendations for the customer
• Strengthen our established relationships
• Drive innovation, best practices, and process improvement
• Create and establish processes across the teams to create a consistent experience for customers and other team members
• Hire, grow and develop customer success team
• Meet our clients to ensure they are constantly purchasing on a continuous basis
• Dive deep into automation, workflows, and creating a sustainable long term operational strategy to drive growth
• Present reports and performance benchmarking, while driving to KPIs

Qualifications:

• Bachelor's Degree
• 2+ years of professional experience
• 1+ years of customer or partner-facing experience, preference for B2B experience
• Prior experience successfully managing external partners 
• Ability to interface with executives easily
• Exceptional problem-framing, problem-solving, and project management skills
• Detail-oriented, ability to multitask and work in a fast-paced environment
• Have a can-do mentality