Customer Success Associate Director, Advertising

This role is remote and can be located anywhere in the United States.

The Role:

Fueled by our customer and business growth we’re looking for Customer Success Associate Director Advertising to run and grow relationships with our customers ensuring they are successfully adopting the product.

The goal of our Customer Success Managers at CommerceIQ is simply to help our customers achieve profitable revenue growth using our platform. They do so by partnering with the CommerceIQ Customer Success Team and other cross-functional partners to onboard train and provide day-today support for our customers. Since we partner with ecommerce sales and marketing operations teams on growing their Amazon business our Customer Success Managers need to be skilled at understanding the customer’s business priorities and able to map the product capabilities of CommerceIQ and the Amazon ecommerce platform.

What You'll Do:

• Understand customer needs to then plan organize and manage all phases of a joint success plan then focus on how we use our product to help customers meet those needs

• Be an expert on the CommerceIQ platform and act as a vital resource for helping with training questions and troubleshooting customer issues

• Managing client’s advertising budget and driving success

• Be a subject matter expertise in ecommerce advertising for our customers guiding them on how to drive growth for our customers

• Perform deep data analysis to answer the client’s strategic questions and drive action

• Move the needle with respect to the client’s KPIs and continuously showcase the value of CommerceIQ’s platform throughout the engagement period

• Collaborate with our internal teams to shape new features

• Take ownership of customer service requests through coordinating with the technical support and engineer teams to ensure requests are addressed quickly and with a high level of satisfaction

• Advise our Sales team on upselling & cross-selling opportunities that will help our customers succeed

What You'll Bring:

• Bachelor's degree preferably in Business Marketing Communication Economics or related field

• 5+ total years of professional work experience

• 3+ years experience in running media and advertising engagement with customers in a consulting/agency role

• Experience in managing ecommerce marketing budgets (specifically on Amazon Walmart Kroger Instacart) at well-respected agencies for large enterprise brands

• Experience managing Amazon search (AMS) and display (DSP) marketing budgets in the multi-million dollar range

• Well versed in Bid and Budget management content optimization and promotion planning

• An analytical approach to problem-solving with advanced Excel skills

• Project management experience and ability to anticipate and mitigate risks

• Proven experience in working with VP SVP and C-level executives of enterprise-level companies

• Excellent presentation and communication skills including both oral and written

• Track record of retaining and renewing Enterprise customers in the SaaS space

Benefits & Perks:

• Highly competitive pay benefits and early stage stock options

• Unlimited PTO and seven paid company holidays

• Work from home benefits including flex WFH hours and home office set-up reimbursement

• Monthly cell phone internet and gym/fitness reimbursement

• Comprehensive health dental vision and life insurance benefits

• 401K plan FSA and HSA programs

• Long-term and short-term disability

Help us build the future of ecommerce. Apply now or learn more at https://commerceiq.ai !

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status disability status or any other category prohibited by applicable law.